Support Specialist (Time & Attendance) - 1 year fixed term contract

Location: Philippines (Remote-First); working hours are strictly 1pm–10pm PHT to align with the Central European Time Zone.

Company

hirify.global provides a SaaS-based global employment platform that helps organizations hire, onboard, and manage employees across more than 180 countries.

What you will do

• Process, validate, reconcile, and consolidate manual Excel and digital timesheets, including Zoho records, across multiple global regions.
• Verify hours, overtime, leave, and unpaid leave records against schedules and meet timekeeping and service-level requirements.
• Monitor payroll cut-offs, enter verified hours, and support accurate payroll processing and invoicing.
• Communicate with professionals, customers, and managers to resolve missing entries, unapproved overtime, and timekeeping discrepancies.
• Maintain SOPs, LWIs, tracking systems, and regional workflow documentation while identifying standardization and automation opportunities.
• Support audit readiness, compliance escalations, process mapping, UAT, and timekeeping system enhancement projects.

Requirements

• Based in the Philippines and available to work strictly from 1pm–10pm PHT.
• Experience handling time and attendance processes and timesheets end-to-end, including manual Excel and digital systems such as Zoho.
• Ability to quickly understand complex regulatory, HR, and financial processes across multiple global regions.
• Proven ability to manage high volumes of data, prioritize effectively, and execute accurately within tight timelines.
• Experience with process mapping, workflow optimization, and writing clear, execution-ready documentation.
• Strong written and verbal communication skills for guiding, reminding, and following up with customers, professionals, and managers.
• Strong attention to detail and ability to manage timekeeping data accurately under strict deadlines.

Culture & Benefits

• One-year fixed-term full-time contract with a proposed start date of January 11, 2027.
• Remote-first working environment with flexible resources and support for distributed teams.
• Benefits include paid parental leave, flexible time off, spending accounts, medical, dental, and vision insurance, and a sabbatical after five years.
• Non-sales full-time regular employees may be eligible for an annual bonus based on individual and company performance.
• Work involves supporting global payroll operations and compliance with regional standards, including EU labor laws, US FLSA, and Australia's Fair Work Act 2009.