Account Manager (Ecommerce)

Location: Bogotá, Colombia; fully remote

Company

hirify.global is a full-service omnichannel digital commerce and experience partner delivering strategy, design, development, and managed services to brands, retailers, and manufacturers worldwide.

What you will do

• Drive day-to-day commercial growth across assigned accounts by identifying upsell, cross-sell, and expansion opportunities.
• Build trusted client relationships, expand stakeholder engagement, and act as the primary day-to-day commercial contact.
• Monitor account health, satisfaction, delivery performance, budget alignment, retention risks, and renewal planning.
• Execute account strategies through client meetings, follow-ups, opportunity tracking, roadmap discussions, and commercial actions.
• Coordinate with delivery, strategy, design, data, AI, content, and technical teams to align client needs and delivery commitments.
• Maintain account records, stakeholder maps, renewal dates, KPIs, pipeline updates, risk reports, and next steps.

Requirements

• 3–5 years of experience in Account Management, Client Success, Business Development, or Commercial Account Growth, ideally in a digital agency, technology consulting, ecommerce, SaaS, or professional services environment.
• Solid understanding of digital commerce, digital experience, ecommerce platforms, content management, data, AI, integrations, and modern technology delivery concepts.
• Ability to translate client business needs into clear internal briefs and explain technical or digital concepts in a practical, client-friendly way.
• Ability to recognize client needs, uncover growth opportunities, and connect them to relevant services or solutions.
• Comfort discussing budgets, renewals, scope, value, commercial priorities, and business outcomes.
• Strong relationship management, communication, expectation-setting, follow-up, and issue-resolution skills across multiple stakeholder groups.
• Highly organized, detail-oriented, and able to manage multiple accounts, priorities, meetings, follow-ups, and commercial activities simultaneously.
• Comfort using KPIs, client health indicators, performance data, CRM information, and account reporting to guide decisions and identify risks and opportunities.
• Exceptional English and Spanish proficiency required.

Culture & Benefits

• Fully remote work from Bogotá, Colombia.
• Work with leading US brands, retailers, manufacturers, and institutions and collaborate with US colleagues and international hirify.global teams.
• Use AI tools in everyday work to improve workflows, solve problems, and deliver better results.
• Ownership, autonomy, professional growth, and exposure to different clients, industries, and technologies.
• Help build hirify.global’s LATAM team during its early expansion, with competitive compensation and benefits.

Hiring process

• Applications are typically answered within two weeks.