Account Manager SMB (UKI market)

Location: Barcelona, Spain · Hybrid; office attendance on Passeig de Gràcia, with 1 remote day per week and 15 additional remote days per year.

Company

hirify.global provides an all-in-one platform for the wellness industry, combining boutique fitness and technology to support bookings, payroll, marketing, and business growth.

What you will do

• Own and grow a high-volume portfolio of several hundred SMB studios.
• Prioritize accounts at risk and accounts with expansion potential using usage and intent signals.
• Drive retention, product adoption, customer engagement, and upsell opportunities.
• Build repeatable, low-touch customer playbooks using AI and automation.
• Maintain accurate account data and pipeline records.
• Identify risks early and feed customer insights into team processes.

Requirements

• Strong prioritization skills and autonomy in managing an account portfolio.
• Data-driven decision-making based on customer and usage signals.
• Strong CRM discipline and interest in automating repetitive work.
• Ability to manage accounts at scale while maintaining a human approach.
• Clear and concise communication at high volume.

Culture & Benefits

• AI tools are embedded into daily workflows; includes a personal Claude account and a monthly AI tools budget.
• Fully covered Alan health insurance, DKV dental coverage, mental health support, and paid sick leave.
• Wellhub access to gyms, studios, and wellness apps.
• Alan Flex for tax-free meals, transport, and nursery expenses.
• International team across Europe, the US, and APAC; summer Fridays in August.
• Regular one-to-one coaching, team training, and continuous feedback.

Hiring process

• Initial 30-minute conversation with Talent Acquisition.
• Interview with the Team Leader, followed by an interview with the Country Manager.
• Optional interview with the Head of Customer and Growth.