Senior Manager, Account Management

Location: Canada; flexible work options include full-time in the Toronto office, hybrid work, or fully remote work within Canada

Salary: CA$144,585–CA$195,615 per year

Company

hirify.global provides planning and growth software that helps finance teams work with data, collaboration, and familiar tools such as Excel.

What you will do

• Lead and develop a team of Account Managers through performance feedback, coaching, career development, and succession planning.
• Own segment-level renewal health, customer retention, expansion, customer health, and risk mitigation.
• Prioritize CAM, EMS, Professional Services, and executive outreach resources across accounts.
• Partner with Professional Services, EMS, Support, Product, and CAM teams to improve customer satisfaction and business outcomes.
• Represent Account Management in leadership planning and cross-functional forums while balancing segment and company-wide priorities.
• Drive team adoption of tools, processes, and best practices; own operating cadence, reporting, and executive-ready updates.

Requirements

• More than 2 years of experience managing a team of 5 or more Account Managers or Sales Representatives.
• Excellent communication, coaching, and stakeholder management skills.
• Ability to operate in a fast-paced, cross-functional environment.
• Ability to influence beyond direct reports and lead through ambiguity.
• Interest in AI and willingness to explore AI-driven solutions that improve performance and efficiency.
• Must be able to work in Canada; travel may be required for customer events.

Culture & Benefits

• Flexible working arrangements depending on the role and location, including remote, hybrid, and office-based work.
• Employee stock options, retirement savings, support programs, and 401k matching.
• Health and dental plans, wellness sessions, an Employee Assistance Program, and Headspace subscription.
• Education subsidies, professional development programs, and learning opportunities.
• Generous leave for vacation, wellness, personal time, parental support, and volunteering.
• Culture centered on Customer Trust, One Team, Respect & Authenticity, and Execution Excellence, with active exploration of AI applications.