Account Manager, Commercial (AI)

Location: Dublin, Ireland. Hybrid working policy with employees expected to be in the office at least three days per week.

Company

Fin, now part of Salesforce, develops an AI customer agent and integrated help desk for customer support, sales, and ecommerce experiences.

What you will do

• Manage and grow an existing commercial and small-business customer book in EMEA, covering companies with 50–200 FTE.
• Generate pipeline through account development and outbound efforts, manage renewals, and maintain long-term customer partnerships.
• Use a structured, data-driven sales process with value selling, ROI analysis, negotiation, prioritization, and accurate weekly forecasting.
• Act as a consultative partner by understanding customer workflows, business metrics, executive priorities, and industry-specific needs.
• Lead cross-functional account teams involving Solution Engineers, CSMs, Product, and Marketing to close complex deals.
• Build product and AI fluency and connect Fin’s capabilities to customer KPIs and long-term value.

Requirements

• 2+ years of experience in a B2B SaaS closing role with a consistent record of meeting or exceeding quota.
• Ability to proactively generate pipeline and manage an overall book of business.
• Strong business acumen and experience with value-based selling, ROI articulation, and negotiation.
• Ability and willingness to learn AI and technical concepts independently and explain complex features as clear business outcomes to technical and non-technical buyers.
• Ability to influence and collaborate across functions, manage projects, and keep stakeholders informed.
• Clear, concise written and verbal communication, with the ability to tailor messages to different audiences.
• High coachability, intellectual curiosity, and commitment to continuous learning and self-improvement.

Nice to have

• Experience in customer success, customer experience, or CRM.
• Practical experience with Value Selling, Command of the Message, and/or MEDDPICC.
• Experience selling AI-enabled products or automation tools.
• Additional European languages.

Culture & Benefits

• Development and promotion from within, with opportunities for progression, creativity, and ownership in a rapidly expanding business.
• Hybrid work combining in-person collaboration with flexibility to work from home; office attendance is required at least three days per week.
• Benefits and resources support health and wellbeing, family needs, time away from work, and financial security, with offerings varying by location.
• Open and accepting workplace focused on collaboration, inclusion, equal opportunity, and merit-based decisions.