Customer Education Manager (B2B SaaS)

Location: Remote in Spain or Lithuania; offices available in Vilnius, Kaunas, and Barcelona.

Salary: Lithuania €46,400–€66,700 gross/year; Spain €43,100–€62,000 gross/year.

Company

hirify.global develops site selection, PV design, and yield estimation software for solar energy professionals, serving over 1,800 customers in 75+ countries and supporting more than 4 TW of projects annually.

What you will do

• Own the strategy and roadmap for the Customer Academy, aligning customer needs, product priorities, and business goals.
• Lead education initiatives from discovery through launch and continuous improvement, coordinating contributors and dependencies.
• Own the learning platform, course structure, learner journeys, learning paths, and certification programs.
• Work with technical experts to create accurate, accessible courses based on product knowledge and industry practices.
• Connect education with onboarding, product releases, adoption, Help Center, Community, and technical support.
• Use customer conversations, learner feedback, Academy analytics, and product usage data to improve and scale the program.

Requirements

• Experience building or evolving B2B SaaS customer education programs, with evidence of turning strategy into results.
• Strong ownership and judgment, including prioritizing, coordinating contributors, and delivering independently.
• Practical understanding of learning platforms, instructional design, and adult learning, with the ability to build and improve learning experiences.
• Clear communication and an analytical, experimental mindset; ability to make progress with incomplete information and adapt when needed.

Nice to have

• Experience launching or scaling certification programs, customer academies, or multilingual education.
• Experience supporting technical or engineering audiences, or familiarity with CAD tools and solar workflows.
• Proficiency with LMS and course authoring tools, CRM/CS platforms, or AI-assisted content workflows, including tools such as TalentLMS, Articulate 360, Skilljar, Gainsight, Salesforce, Google Workspace, and Adobe Creative Cloud.
• Recent experience with AI authoring tools such as ChatGPT, Gemini, or Claude.
• Curiosity about the solar industry and willingness to learn how customers work.

Culture & Benefits

• Unlimited remote work or access to offices in Vilnius, Kaunas, or Barcelona, with flexible working hours.
• Flex benefit package, additional paid vacation days, half-day Summer Fridays, and birthday and volunteering leave.
• Full training and onboarding, plus participation in international training programs.
• Work exclusively with international markets and participate in in-office and after-hours team activities.
• Transparent company results and salary system, with a considerable and steadily increasing salary.
• Visa sponsorship or immigration-related employment support and transfer are not available.