Technical Instructional Design Manager (AI)

Location: Remote, associated with Cincinnati, Ohio, USA

Salary: $76,500–$90,000 annually

Company

Cushman & Wakefield provides facilities and workplace services, with this role supporting organizational Learning & Development and Reliability & Maintenance Engineering training.

What you will do

• Create, coordinate, iterate, and drive instructional design for current and future RME technicians’ skill development across in-person, virtual, and online formats.
• Collaborate with technical and operational SMEs and project leads to design learning experiences aligned with performance gaps and client needs.
• Develop train-the-trainer courses and trainer-led learning materials for field execution.
• Leverage generative AI to draft curriculum deliverables, then evaluate and refine outputs against learning objectives, audience level, SME input, and brand voice.
• Design and grade technical skills assessments using AI-assisted rubrics, validating AI-generated scoring with SMEs.
• Evaluate training effectiveness through participant, SME, and stakeholder feedback and post-training technician proficiency; manage project milestones, deadlines, and roadblocks.

Requirements

• 3–5 years of broad Learning & Development experience.
• 2–3 years of experience designing and creating technical learning and development offerings that can be executed across multiple sites with varied technical equipment.
• Ability to apply adult learning theory and instructional design best practices to technical training.
• Ability to collaborate with maintenance, operations, engineering, corporate support roles, SMEs, and a small team, including overseeing direct reports.
• Experience with Learning Management Systems and design software; Workday and Articulate experience is especially relevant, with ability to learn new tools.
• Excellent verbal and written communication, problem-solving, organizational, and project prioritization skills.
• Strong Microsoft Office skills, especially PowerPoint, Outlook, Word, and Excel.

Nice to have

• Background or experience in Reliability and Maintenance Engineering training or Learning & Development.
• Bachelor’s degree in Instructional Design or a similar field.

Culture & Benefits

• Remote workplace arrangement with occasional observation of train-the-trainer sessions or on-site training components as needed.
• Health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance.
• Paid and unpaid time away from work and competitive pay subject to geographic location, experience, job type, business line, and other eligibility factors.
• Equal opportunity employment and reasonable accommodation support for applicants with disabilities.