Senior Customer Success Manager (Hospitality)

Location: Remote - US; must be authorized to work full time in the United States. The role is fully remote and may require travel to a hirify.global site or customers, with up to 20% travel.

Salary: $95,000–$171,000 annually.

Company

hirify.global develops climate technologies, HVACR solutions, cold-chain systems, and smart building analytics for residential, commercial, and industrial environments.

What you will do

• Own the Bueno–Verdant partnership, align leadership, sales, delivery, and deployment priorities, and maintain a joint success plan.
• Build relationships with hotel owners, asset managers, management companies, brands, general managers, chief engineers, and property facilities teams.
• Lead onboarding of hospitality portfolios and properties from signed agreement to live analytics with minimal disruption to operations.
• Deliver tailored engineering analysis, reporting, training, and support for HVAC, refrigeration, energy waste, comfort, kitchen, and cold-storage issues.
• Develop customer and partner success plans, identify adoption, expansion, and cross-sell opportunities, and escalate issues across Bueno and Verdant.
• Track MAU, NRR, NPS, realized energy savings, and partnership health; report results and improve repeatable hospitality deployment playbooks.

Requirements

• 5+ years in customer success, account management, or client-facing delivery for B2B software or services, ideally in hospitality, hotels, commercial real estate, or building technology.
• 3+ years managing complex, multi-level stakeholder relationships with executives, operators, and technical teams.
• Experience managing or growing a strategic partnership or channel relationship across organizations with different priorities and working methods.
• Working knowledge of HVAC, refrigeration, building systems, energy efficiency, energy calculations, and measurement and verification.
• Strong understanding of the built environment and commercial building services, operations, and maintenance.
• Ability to work effectively in cross-functional remote teams, with excellent project, task management, communication, and executive presentation skills.
• Demonstrated proactiveness and ability to self-manage.
• Full-time US work authorization is required; temporary visas and candidates requiring current or future sponsorship are not eligible.
• Ability to travel up to 20%.

Nice to have

• Direct hotel and hospitality experience with owners, operators, management companies, or brands.
• Familiarity with hotel operations and engineering, including central plants, guest-room HVAC, kitchens, cold storage, laundry, and pools.
• Knowledge of hospitality sustainability and energy programs, including ESG commitments, benchmarking, ENERGY STAR, LEED, Green Key, utility, and decarbonization reporting.
• Experience with building management systems, guest-room management systems, and property management systems.
• Experience delivering energy services, efficiency, or smart building solutions through a partner.
• Experience scaling mission-driven teams, building processes and playbooks, analytics and data modeling, or refrigeration systems.

Culture & Benefits

• Fully remote work with collaboration principles agreed with the team and leader.
• Regular travel to hirify.global sites or customers may be required.
• Competitive local-market base salary with annual merit-based performance review.
• Medical, dental, vision, 401(k), flexible time off, paid parental leave, vacation, and holiday leave.
• Culture focused on sustainability, inclusion, openness, collaboration, and employee development.

Hiring process

• Applicants must be legally authorized to work in the United States and must not require visa sponsorship now or in the future.