Senior Customer Success Manager, Strategic Accounts

Location: US Remote; less than 15% nationwide travel may be required.

Salary: $122,200–$183,400 USD for Zone 1 locations and $114,200–$171,400 USD for other US locations, plus variable commission, equity, and benefits.

Company

hirify.global provides software for franchise systems and multi-location enterprise customers.

What you will do

• Build long-term partnerships with executive and management contacts in strategic accounts.
• Coach corporate staff, franchise owners, and end users on product best practices and workflows.
• Drive product adoption, customer satisfaction, and customer evangelism through account initiatives.
• Collaborate with customers and product managers on product enhancement requests and serve as a subject matter expert on custom features.
• Analyze user engagement and customer usage data, identify actionable insights, and report KPIs.
• Lead business reviews, manage escalations, maintain account records, improve the customer experience, and assist with onboarding as needed.

Requirements

• 5+ years of relevant experience managing multiple accounts and/or projects with a proven track record of success.
• Strong account management and project management skills with strict attention to detail.
• Ability to learn new software programs quickly and identify opportunities to use their full potential.
• Proactive ability to anticipate client roadblocks, risks, and issues.
• Creative problem-solving skills for overcoming challenges and ambiguity.
• Strong communication and organizational skills; ability to lead, motivate, collaborate, and adapt in a fast-paced environment.
• Ability to work remotely in the United States and travel nationwide less than 15%.

Culture & Benefits

• Flexible time off, flextime, autonomous work support, learning and development opportunities, onboarding, and leadership training.
• Recognition programs, peer-nominated awards, and Bonusly rewards.
• Company-paid medical, dental, and vision coverage, with FSA, HSA, 401(k) match, and telehealth options.
• Parental leave, fertility, surrogacy, and adoption support; maternity support, breast milk shipping, pet insurance, legal advisory services, and financial planning tools.
• Recruitment may use automated and AI-assisted tools, but hiring decisions are made by hiring teams.