Senior Manager, Customer Success (Remote, US)

Location: Remote within the United States

Base salary: $135k–$165k annually, plus a target annual bonus of 15% of base salary and eligibility for long-term incentive programs.

Company

hirify.global, now Everyday Electric, helps residential customers save energy and money through virtual power plant programs and cleaner energy management.

What you will do

• Own the strategic direction, operational health, and end-to-end engagement of complex, high-value utility VPP partners from launch through growth and optimization.
• Advise senior partner stakeholders and navigate complex, multi-stakeholder environments.
• Mentor Customer Success teammates and serve as an escalation point for at-risk or off-track programs without formal people management responsibility.
• Identify bottlenecks and design scalable playbooks and solutions for program setup, growth, monitoring, and delivery.
• Partner with Sales on account expansion and connect partner strategy with the product roadmap.
• Use customer feedback, success tools, and data analytics to improve programs, influence the product and service roadmap, and measure account health.

Requirements

• BA/BS degree and at least 7+ years of experience in client management, program management, or partnership development in a fast-paced environment, including experience in the energy industry.
• Experience independently owning high-complexity, high-value accounts and driving cross-functional initiatives from start to finish.
• Deep expertise in VPPs, demand response, or broader energy programs.
• Excellent written, verbal, and visual presentation skills with peers, management, and cross-functional teams.
• Ability to navigate ambiguity and complex, multi-stakeholder environments while managing multiple programs simultaneously.
• Experience mentoring teammates or serving as an escalation point without formal management authority.
• Strong project management, organizational, analytical, troubleshooting, and attention-to-detail skills.
• Must be authorized to work in the United States without current or future employment visa sponsorship, including training plans for foreign students.

Nice to have

• Technical or MBA degree.
• Experience in fast-paced environments such as consulting or technology.
• Knowledge of utility regulatory environments, stakeholders, and decision-making processes.

Culture & Benefits

• Full-time employment in a fully remote work environment with a home office setup allowance.
• No preset vacation limits, with an expectation of taking meaningful PTO each year, plus parental leave.
• Health and wellness benefits and a 401(k) plan with employer contributions.
• Work focused on sustainability, family-first values, and residential energy efficiency.