Senior Success Lead, Public Sector (Healthcare)

Location: Remote - United States

Salary: $140,000–$175,000 USD annually, plus eligible variable compensation.

Company

hirify.global provides secure, accessible, and actionable healthcare data collaboration solutions for providers, health plans, researchers, and life sciences organizations.

What you will do

• Own engagement and value management for a portfolio of up to five government accounts.
• Develop customer understanding through engagement-focused meetings, workshops, and quarterly business reviews.
• Lead strategic engagement, delivery, adoption, advocacy, retention, customer satisfaction, renewals, and value realization.
• Manage complex programs involving multiple partners and contractors, prioritizing decisions and escalating complex issues when needed.
• Build trusted, lasting relationships with customer stakeholders and expand engagement beyond direct contacts.
• Surface cross-customer insights that influence product and sales strategies while supporting a company-wide customer-centric culture.

Requirements

• 7+ years of experience in healthcare technology and customer-facing roles.
• 4+ years of experience in the federal government, government contracting, or government-adjacent organizations.
• Experience managing strategic programs and projects with client value at the center.
• Proven ability to build deep, trust-based relationships with customer stakeholders.
• Experience expanding relationships beyond direct contacts through rapport-building.
• Demonstrated ownership of complex, high-value customer accounts.
• Strategic thinking that connects cross-customer trends to value propositions.
• Effective and empathetic internal and external communication skills.

Nice to have

• Experience in a government agency, government-adjacent organization, RWD health analytics company, CRO, or healthcare systems integrator.
• Experience with clinical data, RWD/RWE, patient consent, or HIPAA privacy requirements.
• Experience applying RWD and RWE in pharmaceutical and life sciences environments.
• Understanding of drug development or clinical trials.
• Experience with technology across multiple federal health agencies or departments, including HHS, NIH, FDA, CMS, ARPA-H, CDC, AHRQ, SAMHSA, HRSA, ASPE, ONC/ASTP, VHA, DHA, or DARPA.
• Experience working with program officers, CORs, and senior government stakeholders, including agency leadership.

Culture & Benefits

• Full-time regular employment in a fast-paced, collaborative, continuous-improvement environment.
• Focus on high-performance, customer-centric work and creating transformative change in healthcare.
• Additional variable compensation may be available.
• Post-offer health screenings and vaccination requirements may apply depending on client and work-state requirements, with case-by-case exemption review.
• Equal employment opportunity and reasonable accommodation support are provided.
• This job is not eligible for employment sponsorship.