Customer Success Manager, Enterprise

Location: US Remote; less than 15% nationwide travel.

Salary: $92,600–$139,000 USD in Zone 1 and $86,600–$129,800 USD in Zone 2, plus annual bonus, equity, and benefits.

Company

hirify.global develops software for trade service companies and supports customers in maximizing product value across the service industry.

What you will do

• Develop and manage a portfolio of approximately 40 high-touch Enterprise Property Care customer accounts with complex needs.
• Analyze product usage, gather customer intelligence, coach customers on best practices, and identify valuable features and services.
• Build senior-level customer relationships and deliver a premium customer experience with executive-level confidence.
• Solve complex customer problems with creative solutions and continuously improve the customer experience, product, and processes.
• Analyze user engagement data, report KPIs, and segment customers for upselling and cross-selling opportunities.
• Mentor new hires and members of the non-Enterprise Success Team.

Requirements

• 4+ years of combined account and/or project management experience in a customer-facing role.
• Ability to multitask and manage multiple projects with strong attention to detail.
• Self-starter able to thrive in an entrepreneurial, fast-paced environment and lead, motivate, and collaborate effectively.
• Demonstrated interest and ability in project management and data set analysis.
• Intelligent, quick-thinking, fast-learning, and solution-oriented approach.
• Adaptable team player with strong communication and organizational skills.
• Availability for less than 15% nationwide travel.

Culture & Benefits

• Flexible time off, autonomous work support, learning and development opportunities, onboarding, leadership training, and career programs.
• Recognition through Bonusly and peer-nominated awards.
• Company-paid medical, dental, and vision coverage, including 100% employer-paid options and 90% dependent coverage; FSA, HSA, 401k match, and telehealth options.
• Parental leave and support, fertility services up to $20,000, surrogacy and adoption reimbursement, maternity and breast milk shipping support, pet insurance, legal advisory services, and financial planning tools.
• AI-assisted tools may support recruitment processes, but hiring decisions are made by hiring teams.