Customer Success Manager

Location: US Remote; travel up to 10% for client meetings, site visits, and team collaboration.

Base salary: $76,900–$115,300 USD for Zone 1 locations and $71,800–$107,800 USD for other US locations, plus variable commission, equity, and benefits.

Company

hirify.global develops software that helps businesses transform their operations and achieve measurable business outcomes.

What you will do

• Manage approximately 75+ customer accounts as the primary contact and strategic business advisor.
• Understand customer goals and align hirify.global solutions with measurable ROI and business outcomes.
• Create value plans, analyze account health and usage data, identify risks, and deliver timely interventions.
• Guide product adoption through training, best practices, calls, emails, and digital campaigns.
• Build senior-level relationships that support retention, loyalty, satisfaction, referrals, and case studies.
• Partner with Support, Product, Onboarding, and Sales to resolve escalations and use customer feedback to improve products and processes.

Requirements

• Proven experience in Customer Success, Account Management, Sales, or another customer-facing role.
• Passion for customer success, curiosity, and a learning mindset.
• Strong ownership, communication, relationship-building, problem-solving, and conflict-resolution skills.
• Ability to simplify complex concepts, inspire confidence, and drive alignment across cross-functional teams.
• Highly organized, detail-oriented, and proactive, with the ability to manage multiple accounts and projects.
• Ability to interpret engagement and usage metrics to support informed decisions.
• Collaborative approach and contribution to a high-performance, customer-focused culture.
• Availability for up to 10% travel for client meetings, site visits, and team collaboration.

Nice to have

• Project management or business consulting experience.
• Familiarity with Salesforce, Gainsight, Tableau, and/or hirify.global.
• Understanding of business performance analytics and operational workflows.
• Ability to connect technology with measurable business results.

Culture & Benefits

• Flexible time off, flextime, autonomous work, learning and development opportunities, onboarding, and leadership training.
• Recognition programs, including Bonusly and peer-nominated awards.
• Company-paid medical, dental, and vision coverage, with FSA, HSA, 401(k) match, and telehealth options.
• Parental leave, fertility, surrogacy, adoption, maternity, breast milk shipping, pet insurance, legal advisory, and financial planning support.
• AI-assisted tools may support recruitment operations, but hiring decisions are made by hiring teams.