Senior Account Manager (Senior Living)

Location: Remote-US; travel up to 20% for on-site partner visits, corporate meetings, and industry conferences.

Base Salary: $70,000–$100,000; On Target Earnings: $95,000–$150,000.

Company

hirify.global is a platform that helps families find senior care by connecting them with a network of 15,000+ senior living communities and home care agencies.

What you will do

• Own partner success across a designated portfolio and manage performance against quarterly and annual OKRs.
• Build relationships with senior living operators and stakeholders to drive retention, growth, and long-term satisfaction.
• Deliver business reviews, performance analyses, data-driven insights, and customized recommendations.
• Drive move-in growth by addressing performance gaps, educating partners, and promoting high-impact program adoption.
• Collaborate with Sales, Customer Success, Marketing, Analytics, and Finance to align strategies and remove performance barriers.
• Maintain account records in PartnerCentral, Salesforce, and internal reporting tools; manage collections and minimize aging.

Requirements

• 5+ years of experience in enterprise account management, B2B sales, or customer success, with ownership of ongoing relationships with VP- and C-suite stakeholders.
• Ability to drive business outcomes through strategic relationship management and performance accountability.
• Strong understanding of OKRs and KPIs and the ability to align partner performance with business goals.
• Demonstrated success influencing customer behavior and driving program adoption through data, insights, and education.
• Excellent communication and presentation skills, including experience engaging executive leadership and diverse stakeholders.
• Proficiency with CRM platforms and ability to interpret and act on performance data.
• Strong organization, self-motivation, project management skills, and attention to detail.
• Collaborative mindset with the ability to align cross-functional teams.

Nice to have

• Experience in senior living, healthcare, hospitality, or SaaS.

Culture & Benefits

• Remote work with travel of up to 20% for partner visits, corporate meetings, and industry conferences.
• 401(k) with match, dental insurance, health insurance, vision insurance, and paid time off.
• Mission-driven environment focused on helping caregivers and senior loved ones.
• Company values include empathy, solving challenging problems, teamwork, integrity, and embracing change.
• Employment eligibility is verified through E-Verify for all newly hired employees.