Customer Success Manager (AI)

Location: Fully remote anywhere in the US; up to 50% travel to client communities.

Company

hirify.global is building a real-time multimodal AI and computer-vision data layer for point-of-care healthcare, helping senior living communities automate documentation, identify fall risk, improve response times, and streamline care workflows.

What you will do

• Own measurable outcomes across a book of senior living communities, including falls, response times, care assessments, care revenue alignment, customer health, and adoption.
• Investigate falls, identify patterns in usage and outcome data, and help care leaders implement changes.
• Run community kickoffs, staff and family sessions, and training; embed hirify.global into daily routines, care plans, and shift huddles.
• Maintain account health and activity in HubSpot, identify risks early, and escalate with a clear plan.
• Build relationships with Executive Directors, Directors of Nursing, care staff, and operator leadership while delivering data-driven customer reviews.
• Share customer feedback with Product and coordinate with Account Management, Clinical Solutions, Deployment, Support, and Product.

Requirements

• Customer Success or comparable post-sale experience managing a book of customers with measurable adoption and retention results.
• Strong data fluency, including interpreting usage and outcome data and connecting it to customer priorities.
• Confidence working with both senior stakeholders and frontline staff.
• Excellent concise, structured, customer-ready written and verbal communication.
• Experience in a startup or scale-up and comfort with pace and change.

Nice to have

• Experience in senior living, post-acute or long-term care, or with other healthcare providers.
• Experience driving change management with frontline teams.
• Familiarity with HubSpot, Notion, and modern Customer Success tools.

Culture & Benefits

• Fully remote work anywhere in the US with up to 50% travel to client communities.
• Competitive salary and participation in the warrant program.
• Work with state-of-the-art technology in a pioneering field.
• Learning-focused, hands-on environment with steep learning curves and continuous skill development.
• 401(k) plan, paid time off, and health insurance.
• Ownership, entrepreneurship, direct communication, early escalation, and an outcome-driven approach are expected.