Account Manager (Fintech)

Location: Hybrid, with an expectation of 3 days per week in the NYC office; candidates should be within a commutable distance.

Salary: On-target earnings of $135K–$180K, plus equity.

Company

hirify.global builds data and intelligence infrastructure for business verification, customer onboarding, risk management, business formation, registration, and compliance.

What you will do

• Manage a portfolio of mid-market customers and ensure they achieve ongoing value from hirify.global.
• Act as a trusted advisor, helping customers navigate challenges and optimize product usage.
• Lead renewal conversations, identify risks proactively, and drive retention.
• Increase customer adoption and engagement by supporting new feature integration and expanded use cases.
• Capture customer insights and collaborate with internal teams to influence product improvements.

Requirements

• 3+ years of experience in Account Management, Customer Success, or a related customer-facing role.
• Experience managing mid-market customers and driving retention, renewals, and engagement.
• Strong relationship management skills, including engagement with operational and executive stakeholders.
• Ability to explain technical concepts to non-technical audiences and support product adoption.
• A proactive, problem-solving mindset focused on helping customers succeed.
• Bachelor’s degree or higher.

Nice to have

• Experience in financial services, risk management, or B2B compliance.

Culture & Benefits

• Hybrid work model supporting flexibility alongside in-person collaboration and team connections.
• Equitable and competitive compensation with equity and benefits.
• Products are used by more than 700 banks and fintechs and support business verification, formation, payroll, and compliance workflows.