Commercial Customer Success (Norwegian Market)

Location: Copenhagen, Denmark; flexible remote work is offered.

Company

hirify.global, part of Xero, develops workforce scheduling software used by hundreds of thousands of users worldwide and is applying Agentic AI to improve shift work and work-life balance.

What you will do

• Own and grow a customer portfolio focused on the Norwegian market, with responsibility for retention and expansion.
• Build and execute joint account plans that clarify priorities, ownership, and next steps.
• Increase customer adoption, confidence, usage, and measurable business impact.
• Lead renewal, investment, commercial, and executive outcome conversations.
• Build relationships across operational and executive stakeholders and identify upsell, cross-sell, and renewal opportunities.
• Partner with Sales, Product, Customer Experience, and Marketing while sharing customer insights that inform strategy and product decisions.

Requirements

• Professional proficiency in the Norwegian market; full native fluency is not required, but market proficiency and understanding are essential.
• Experience managing and growing B2B SaaS customers.
• Strong commercial instincts and confidence leading value and investment conversations.
• Ability to build joint plans, drive customer accountability, and navigate complex organisations.
• Confidence engaging executive stakeholders and translating product capabilities into tangible business outcomes.
• Technical credibility and experience partnering constructively with product teams.
• High ownership with disciplined follow-through and a collaborative, low-ego approach.

Culture & Benefits

• Pension, health insurance, inclusive support for new parents, and generous vacation.
• Annual base salary plus participation in an Employee Share Plan.
• Flexible remote work, autonomous working practices, and a focus on healthy work-life balance.
• Growth and progression opportunities with a strong social culture and team activities.
• Inclusive workplace with a commitment to diversity, equal opportunity, and reasonable accommodations during hiring.