Commercial Customer Success (Norwegian Market)

Location: Copenhagen, Denmark; flexible remote work

Company

hirify.global, founded in 2004 and acquired by Xero in 2021, provides workforce scheduling software used by hundreds of thousands of people worldwide.

What you will do

• Own and grow a B2B SaaS customer portfolio focused entirely on the Norwegian market.
• Build joint account plans and drive accountability around customer priorities and value realization.
• Increase product adoption, usage, customer confidence, retention, and expansion.
• Lead renewal, investment, commercial, and executive conversations.
• Build relationships across operational and executive stakeholders and identify upsell and cross-sell opportunities.
• Partner with Sales, Product, Customer Experience, and Marketing while sharing customer insights internally.

Requirements

• Professional proficiency and market understanding of Norwegian; full native fluency is not required.
• Experience managing and growing B2B SaaS customers.
• Strong commercial judgment and confidence leading value and investment conversations.
• Experience building joint plans, driving customer accountability, and engaging executive stakeholders.
• Ability to translate product capabilities into tangible business outcomes.
• Technical credibility, product-team collaboration skills, ownership, and disciplined follow-through.

Culture & Benefits

• Flexible remote work and an autonomous approach to work.
• Pension, health insurance, inclusive support for new parents, and generous vacation.
• Annual base salary plus participation in an Employee Share Plan.
• Growth and progression opportunities.
• Strong social culture with team and company activities.
• Focus on meaningful work, diversity and inclusion, and a healthy work-life balance.