Head of Customer Solutions (B2B SaaS)

Location: Stockholm, Sweden — Hybrid

Company

hirify.global provides cloud delivery management SaaS for shipment and return workflows, serving e-commerce, retail, manufacturing, and 3PL customers across 190 countries.

What you will do

• Lead, coach, recruit, onboard, and develop the Customer Solutions Managers and Pre-Sales Engineers team.
• Define the team operating model, including account allocation, resource coverage, workload balance, priorities, standards, and handover points.
• Set discovery and scoping practices for integrations, carriers, workflows, dependencies, risks, and expected outcomes.
• Act as the quality gate for complex or strategic deals, RFPs, customer workshops, and implementations, partnering with Sales leadership on deal strategy.
• Support Sales and Customer Success in driving platform adoption, retention, expansion, and measurable customer outcomes.
• Coordinate with Sales, CS, Support, Product, Engineering, and Professional Services while building trusted relationships with customers, resellers, and partners.

Requirements

• Proven experience leading customer-facing teams in B2B SaaS, including Customer Success, Technical Account Management, Solution Consulting, Professional Services, or Implementation.
• Experience leading managers or senior individual contributors and improving retention, adoption, and expansion through structure, coaching, and accountability.
• Credibility with business and technical stakeholders across logistics, e-commerce, IT, operations, customer service, and procurement.
• Good understanding of integrations, APIs, carrier services, shipping workflows, or similar environments.
• Strong commercial awareness, including the ability to interpret renewal, churn, and expansion signals and connect them to account strategy and forecasting.
• Experience building processes, metrics, and operating rhythms such as account reviews and scoping standards.
• Strong written and spoken communication skills, with the ability to simplify complex topics.
• Fluent English required.

Nice to have

• Professional-level Swedish and/or another Nordic language.
• Experience in logistics, e-commerce, carriers, WMS, OMS, ERP, TMS, 3PLs, or shipping software.
• Experience with reseller, partner, or channel-led customer models.
• Pre-sales leadership covering technical discovery, solution design, RFP/RFI support, and customer workshops.
• Experience restructuring or scaling a customer-facing team.

Culture & Benefits

• Hands-on leadership role focused on ownership, accountability, coaching, structure, and progress in a fast-moving environment.
• Inclusive and diverse workplace with equal-opportunity hiring.
• Hybrid work arrangement in Stockholm.
• Full-time employment.

Hiring process

• Upload a CV in English when applying.