Customer Success Associate (SaaS)

Location: Malmö, Sweden; hybrid work with regular customer visits and occasional internal events

Company

hirify.global is a bootstrapped SaaS company developing solutions for aviation professionals, with offices in Malmö, San Diego, New York, Sydney, Singapore, and Barcelona.

What you will do

• Plan and run customer onboarding projects, ensuring timely delivery and customer satisfaction.
• Manage a portfolio of smaller customer accounts, drive adoption and retention, and identify growth opportunities.
• Drive renewals and close upsell opportunities through customer conversations.
• Understand customer workflows, challenges, and goals, and help customers maximize platform value.
• Build long-term relationships through check-ins, meetings, and on-site visits; communicate product releases and events.
• Collaborate with internal teams on customer needs, maintain CRM data, handle license and project invoicing, and escalate complex issues when needed.

Requirements

• Bachelor’s degree or equivalent practical experience.
• Experience in a similar role.
• Customer-first mindset and genuine interest in understanding customer needs.
• Strong communication and interpersonal skills.
• Fluency in English, both spoken and written.
• Technical aptitude, problem-solving mindset, and comfort learning new software and systems.
• Structured approach to managing time and multiple tasks.
• Ability to thrive in a fast-paced, evolving environment and collaborate toward shared goals.
• Commercial drive and ability to identify growth opportunities from customer conversations.

Culture & Benefits

• Full-time position based in a hybrid work environment in Malmö.
• Support from an experienced team while developing in the role.
• International working environment with offices across Europe, North America, Asia, and Australia.
• Regular customer travel and occasional internal events.
• Start date: ASAP.

Hiring process

• The recruitment process includes a Predictive Index (PI) assessment to evaluate fit between skills and company culture.