Customer Success Manager (EMEA)

Location: Copenhagen office, Denmark; a valid permit to work in Denmark is required.

Company

hirify.global is a profitable, product-led SaaS company helping more than 4.5 million users track mileage through a freemium mobile app, iBeacon hardware, and web platform, while expanding from B2C into B2B.

What you will do

• Own retention and renewals for a portfolio of EMEA business customers, identify risks early, and understand churn.
• Onboard new teams through kickoffs for administrators, managers, and drivers, helping accounts go live within weeks.
• Identify expansion opportunities, support broader rollouts, and pass qualified leads to Sales.
• Lead outcome-focused quarterly and annual business reviews and advise customers on mileage reimbursement, tax compliance, and audit readiness.
• Help integrate hirify.global into mileage policies, payroll, finance, and AI tools while reducing manual work.
• Use HubSpot, health scores, data, and AI tools to manage the portfolio, share customer feedback, and help shape fleet mileage reports, CO2 reporting, and compliance services.

Requirements

• A few years of experience in customer success, account management, or implementation, ideally in B2B SaaS.
• Experience owning renewals or a revenue target, or helping customers go live with a new system.
• Native or near-native English, written and spoken.
• Commercial mindset with the ability to connect customer goals to renewal and growth.
• Comfort with data, CRM tools, and AI; ability to use numbers to identify risk and demonstrate value.
• Genuine interest in using and shaping AI agents and workflows.
• Clear, warm communication with both drivers and finance directors.
• Valid permit to work in Denmark.

Nice to have

• Experience with expansion and upselling in existing accounts.
• Additional languages.
• Knowledge of mileage reimbursement, fleet management, payroll, or tax compliance.
• Experience with HubSpot.

Culture & Benefits

• High ownership and the opportunity to shape the B2B customer success motion at an established, profitable company.
• Experienced colleagues across Denmark, Canada, and Australia, with a clear Customer Success career path and specialisations as services grow.
• Healthy work-life balance, pension, and a learning budget.
• Relaxed Copenhagen office environment near the Meatpacking District, with freshly cooked lunch, coffee, Friday drinks, and social events.

Hiring process

• Apply through the application form; applications are reviewed on an ongoing basis.
• Expect a case during the interview process that reflects the work involved in the role.
• Target start date is 1 December or 1 January, depending on availability; the company prioritizes finding the right fit over a fixed deadline.