Senior Director Of Post Sales Operations (AI)

Location: Stockholm, Sweden — Hybrid; frequent travel and in-person presence across European offices are expected.

Company

hirify.global provides cloud delivery management software used to manage shipments and returns across 190 countries, serving e-commerce, retail, manufacturing, and 3PL shippers.

What you will do

• Lead and deliver the Chief Customer Officer's highest-priority transformation initiatives across Support, Carrier Integration, and Professional Services.
• Run workshops and working sessions with functional leaders and frontline teams to design new ways of working.
• Build or prototype AI-enabled workflows, tools, and automations that reduce friction in post-sales operations.
• Translate strategic priorities into cross-functional initiatives and manage handoffs and dependencies through completion.
• Work in person with dispersed teams across European offices and connect frontline staff with executive leadership.
• Support internal talent development and represent the CCO in relevant forums and decisions.

Requirements

• 10+ years of experience in senior post-sales, customer operations, or transformation leadership roles within B2B SaaS, ideally spanning Support, Professional Services, Customer Success, or Partner/Integration functions.
• Demonstrated experience personally building an AI-enabled tool, automated workflow, from-scratch operating model, or similar solution.
• Experience leading hands-on transformation or operating-model change, including facilitating workshops and driving execution to completion.
• Ability to operate in ambiguity and build structure without waiting for a fully formed mandate.
• Experience navigating senior leadership environments and translating complex operational issues into clear, actionable decisions.
• Hands-on AI fluency, including the ability to build or prototype with AI tools.
• Strong facilitation skills and the ability to drive a group toward a decision.
• Excellent written and verbal communication skills.
• Fluent written and spoken English.
• Willingness to travel frequently across European offices and maintain frontline presence.
• Collaborative, low-ego approach when partnering with leaders across Support, Carrier Integration, and Professional Services.

Culture & Benefits

• Hybrid work based in Stockholm with substantial in-person collaboration across European offices.
• Full-time employment in a distributed post-sales organization of approximately 140 people.
• Inclusive, equal-opportunity workplace committed to diversity.

Hiring process

• Upload a CV in English when applying.