Lead Business Analyst (Salesforce)

Location: Nationwide remote within the United States; work must be performed in the United States. Foreign locations and personal VPN connections are prohibited. Core work hours are 10am to 4pm Eastern Time, with flexibility to start earlier or work later based on time zone.

Salary: $89,649.00–$152,404.00 annually for full-time employment.

Company

hirify.global is a global advisory and technology services provider helping clients solve complex challenges through expertise and technology.

What you will do

• Partner with Product Owners, business stakeholders, architects, developers, administrators, and QA teams to elicit, analyze, document, and refine Salesforce requirements.
• Lead interviews, workshops, discovery sessions, and Agile ceremonies, including backlog refinement, sprint planning, sprint reviews, and stakeholder demonstrations.
• Translate business needs into user stories, process flows, functional specifications, and clear acceptance criteria, and own stories through development, testing, UAT, and production deployment.
• Support backlog management, prioritization, release planning, roadmap execution, and Salesforce release management.
• Validate solutions through demonstrations and testing, while tracking dependencies, risks, assumptions, and decisions.
• Document business processes and user guidance, recommend Salesforce best practices, and support change management, communications, and adoption.

Requirements

• Bachelor's degree.
• At least 3 years of experience leading Business Analyst work supporting enterprise software development projects.
• At least 3 years of experience supporting Salesforce implementations or Salesforce-based business solutions.
• Must reside in the United States, be authorized to work in the United States, and perform all work in the United States.
• Must have lived in the United States for three full years out of the last five years.
• Must be able to obtain and maintain a Public Trust clearance.
• Strong elicitation, stakeholder management, facilitation, written and verbal communication, analytical, problem-solving, organizational, and prioritization skills.
• Ability to translate complex business needs into actionable Salesforce requirements, identify risks and dependencies, and drive requirements from concept through deployment and adoption.
• Experience using Jira, Confluence, Azure DevOps, or similar Agile work management tools, plus understanding of Agile metrics and continuous improvement.

Nice to have

• Master's degree; Salesforce Administrator Certification; Salesforce Business Analyst Certification.
• Experience documenting functional and non-functional requirements, user stories, acceptance criteria, process flows, and functional specifications.
• Experience with Agile and SAFe delivery, Product Owner collaboration, backlog management, UAT, defect management, and Scaled Agile Framework environments.
• Knowledge of Salesforce Sales Cloud, Service Cloud, Experience Cloud, custom applications, configuration, security, workflows, reporting, dashboards, flows, and case management.
• Experience with Medicaid, healthcare, or government modernization programs; Salesforce DevOps and release management; large-scale implementations; and Human-Centered Design initiatives.

Culture & Benefits

• Full-time employment with a stated nationwide remote office arrangement within the United States.
• Flexible work schedule around core hours of 10am to 4pm Eastern Time.
• Mission-driven environment focused on improving lives, embracing difference, and enabling collaboration.
• Employment is subject to work authorization requirements; the position is not eligible for new H-1B visa sponsorship.

Hiring process

• Applications must be submitted directly by the applicant; third-party applications may be excluded.
• AI tools may not be used to generate or assist with interview responses, except where required as an approved accommodation.