Site Support Engineer – Senior (Latham)

Location: Onsite in Latham, NY, United States

Salary: $62,000–$72,000 annually

Company

hirify.global delivers IT services and technology solutions that support government agencies and improve public services.

What you will do

• Lead site-level IT support, including escalated tickets and critical system issues.
• Provide IT support for TSA airport staff, regional management, and TSA executives.
• Manage and document service requests, evaluate service performance, and ensure high-quality resolution.
• Support network and computer systems administration across multiple operating systems.
• Mentor junior engineers and apply IT best practices.
• Optimize service delivery, incorporate lessons learned, and improve Knowledge Base articles.

Requirements

• High school education with 6 years of experience, or commensurate experience.
• 6 years of experience in IT support.
• Expert-level IT field support and leadership skills, including management of complex service request fulfillment and network/computer systems administration across multiple operating systems.
• Advanced proficiency in mobile device support, desk-side support, and deployment strategies.
• Advanced troubleshooting, strategic thinking, interpersonal, communication, and leadership skills.
• U.S. citizenship is required to attain and maintain a DHS/TSA clearance.

Culture & Benefits

• Full-time employment with a collaborative environment focused on meaningful government IT work.
• Employee Assistance Program and corporate discounts.
• Learning and development platform with certification preparation content.
• Training, education, and certification assistance for full-time employees.
• Referral bonus, internal mobility program, pet insurance, and flexible work environment.

Hiring process

• Virtual video interview with the hiring manager and/or team; camera must be on and a valid photo ID must be presented during each interview.
• Enhanced biometric ID verification and background checks covering criminal history, highest education level, and employment history for the past 7 years.