Site Support Engineer – Senior (Seattle)

Location: Onsite in Seattle, Washington, United States

Salary: $62,000–$72,000 annually

Company

hirify.global delivers IT services and solutions that support government agencies and improve public-sector operations.

What you will do

• Lead site-level IT support, handling escalated tickets and critical system issues.
• Support TSA airport staff, regional management, and TSA executives.
• Manage and document service requests while ensuring high-quality resolution and reliable IT operations.
• Mentor junior engineers and apply IT best practices.
• Evaluate service performance, optimize systems, and recommend improvements to service delivery.
• Refine knowledge-base articles using lessons learned to support continuous improvement.

Requirements

• High school education with 6 years of experience, or commensurate experience.
• At least 6 years of IT support experience.
• Expert-level IT field support and leadership skills, including complex service-request fulfillment and network/computer systems administration across multiple operating systems.
• Advanced proficiency in mobile device support, desk-side troubleshooting, and deployment strategies.
• Advanced troubleshooting, strategic thinking, strong communication, interpersonal, and leadership skills.
• US citizenship is required to attain and maintain a DHS/TSA clearance.

Culture & Benefits

• Collaborative environment focused on meaningful government IT work.
• Flexible work environment for full-time employees.
• Employee Assistance Program, corporate discounts, and pet insurance.
• Learning and development platform with certification preparation content.
• Training, education, certification assistance, referral bonuses, and internal mobility opportunities.

Hiring process

• Virtual video interview with the hiring manager and/or team; the camera must be on and a valid photo ID must be presented during each interview.
• Hiring includes enhanced biometric ID verification and background checks covering criminal history, highest education level, and employment history for the past 7 years.