First Party Recoveries Claims Handler

Location: Sevenoaks, UK; hybrid working options are available. Working hours are Monday–Friday, 9:00am–5:30pm, 37.5 hours per week.

Salary: £26,938–£28,648 per annum, plus up to £1,500 annual performance-related bonus after probation.

Company

hirify.global is a UK insurance group with over 40 years of specialist insurance expertise, more than 1,700 employees, and £750 million in insurance policies written in 2024.

What you will do

• Manage non-fault repair, recovery, and uninsured loss claims from start to finish.
• Assess liability, indemnity, claim financials, reserves, and risks while keeping files progressing accurately and compliantly.
• Maximise recoveries, minimise costs, negotiate subrogated outlays, manage aged debt, and process payments within delegated authority.
• Send liability allegations, issue outlay requests, follow up settlements, and instruct panel solicitors when escalation or litigation is required.
• Work with suppliers, solicitors, partners, customers, and third parties while delivering a clear and professional service.
• Share insight and contribute to continuous improvement within the Recoveries team.

Requirements

• Good understanding of motor insurance, non-fault processes, liability, and subrogation.
• Strong technical grounding and regulatory awareness.
• Confident negotiation and influencing skills.
• Strong attention to detail and an analytical mindset.
• Proactive, self-motivated, and comfortable taking ownership.
• Able to manage pressure, deadlines, and competing priorities.
• Clear, confident communicator who is comfortable making decisions.

Culture & Benefits

• Collaborative, supportive environment with ongoing technical training and development opportunities.
• Up to 35 days’ holiday including bank holidays, depending on role and tenure, with holiday buy/sell options.
• 24/7 mental health support, free counselling, flexible benefits, and early access to salary through the internal platform.
• Hybrid working options, recognition awards, social events, career fairs, leadership programmes, and ongoing learning.
• Inclusive workplace recognised through Mindful Employer, Disability Confident, Menopause Friendly, Armed Forces Covenant, and Great Place to Work accreditations.
• Applicants must have at least one year remaining on a Graduate or Post-Study Work visa; visa sponsorship is not available. Successful applicants undergo criminal record and insolvency register checks before employment.