Claims Handler (Property and Liability Claims)

Location: Glasgow, hybrid

Company

hirify.global provides claims management services and is expanding its Casualty team.

What you will do

• Manage allocated casualty claims from cradle to grave, handling investigations directly or referring cases to field adjusters for on-site investigation.
• Communicate proactively with insurers, policyholders, brokers, and other parties.
• Gather evidence and documentation, determine appropriate actions, and prepare reports covering policy indemnity, legal liability, quantum, and tactics.
• Negotiate settlements within agreed authority limits and manage personal caseloads according to documented procedures and client requirements.
• Review and maintain appropriate reserves and keep current with technical changes through training.

Requirements

• Experience managing claims from cradle to grave, including Property Claims.
• Experience investigating Liability Claims and knowledge of valuing injury claims.
• Understanding of Civil Procedure Rules and the Claims Portal.
• Commitment to outstanding customer service and the ability to communicate professionally with all parties.
• Collaborative team-player with adaptability, versatility, and the ability to manage a personal caseload.
• Industry experience is advantageous but not essential; full training and support are provided.

Nice to have

• Experience managing Employer’s Liability and Public Liability claims.
• Familiarity with reserving strategies.
• Exceptional communication abilities across various levels.

Culture & Benefits

• 12-month fixed-term contract with full-time hours and hybrid working.
• 25 days of holiday plus UK bank holidays, increasing to 26 days after five years and 27 days after ten years; up to five additional days may be purchased annually.
• Professional development, training, leadership programmes, and funding for professional qualifications.
• Pension with 5% employee and 5% employer contributions, life assurance at four times salary, enhanced family leave, and financial wellbeing support.
• Employee assistance programme, wellbeing centre, flexible benefits, retailer discounts, cycle-to-work scheme, and other wellbeing and inclusion programmes.