Casualty Claims Handler

Location: Stoke, United Kingdom; hybrid workplace

Company

hirify.global is a specialist professional services and technology firm partnering with leading insurance, highly regulated, and global businesses across the UK and Ireland, the US, Bermuda, and Canada.

What you will do

• Provide a proactive, cradle-to-grave claims service for liability claims handled on behalf of public sector clients.
• Establish whether cover is in place and record claims in the digital claims handling system.
• Investigate claims from the desk or by instructing loss adjusters and make liability decisions.
• Negotiate claim settlements while meeting legal timescales and client SLAs.
• Build relationships with external clients and stakeholders.
• Provide referral support to less experienced colleagues.

Requirements

• Experience handling any type of injury claim, preferably in an insurance or legal environment.
• Experience with policy wording, terms and conditions, insurance, and the insurance market.
• Knowledge of injury claim valuation and reserving philosophies.
• Knowledge of Civil Procedure Rules and the Claims Portal.
• Good communication skills, excellent customer service, and the ability to work as part of a team.
• Ability to take responsibility for your own workload and demonstrate adaptability and flexibility.
• Good planning and organisational skills.
• Strong IT skills.

Culture & Benefits

• Permanent full-time employment with flexible working.
• Access to the hirify.global Innovation Lab, leadership training, professional qualification funding, and learning opportunities.
• Pension contributions of 5% from the employee and 5% from the employer, life assurance at four times salary, and the hirify.global Incentive Plan.
• 25 days of holiday, increasing to 26 days after five years and 27 days after ten years, plus enhanced family leave pay.
• Wellbeing support, an employee assistance programme with a 24/7 confidential helpline, retailer discounts, and flexible benefits including holiday purchase, health cash plan, and dental plan.
• Employee Resource Groups, volunteering opportunities, local charity funding, cycle-to-work scheme, lease car salary sacrifice, and inclusive employment policies.