E-commerce Customer Engagement Lead (JD)

Location: Shanghai, China; onsite role

Company

hirify.global is a pharmaceutical and healthcare company focused on developing and delivering medicines and improving patient access.

What you will do

• Own the metabolic business strategy, annual and quarterly plans, commercial priorities, and targets for the JD/Ali channel.
• Lead JD/Ali platform partnerships, commercial negotiations, and joint business planning.
• Integrate Marketing, Medical, Finance, Supply Chain, and other internal resources to support channel growth.
• Manage overall channel performance, including revenue, market share, effectiveness, and investment efficiency.
• Identify compliant customer engagement, digital service, patient access, and commercial innovation opportunities.
• Guide the JD/Ali E-commerce Manager and oversee campaign execution, market intelligence, and compliance.

Requirements

• Bachelor’s degree or above in marketing, business, healthcare, or a related discipline.
• Typically 10+ years of relevant commercial experience, including substantial pharmaceutical or healthcare e-commerce, platform partnership, or channel leadership experience.
• Demonstrated JD/Ali platform experience and a strong understanding of pharmaceutical e-commerce business models, operations, and regulatory requirements.
• Experience leading business planning, external partnerships, cross-functional alignment, and commercial performance management.
• Strong strategic thinking, business judgment, stakeholder influence, cross-functional collaboration, execution, planning, problem-solving, and adaptability.
• Excellent communication and presentation skills in Chinese and English.
• Responsibilities must be performed in accordance with hirify.global policies, applicable laws, industry codes, and internal approval processes.

Culture & Benefits

• Full-time employment in Shanghai, China.
• Work includes maintaining integrity, transparency, and appropriate handling of patient and business information.
• hirify.global is an equal opportunity employer and complies with applicable equal employment opportunity legislation in each jurisdiction where it operates.

Hiring process

• Internal applicants must meet applicable company eligibility, compliance, and performance requirements.