Official Flagship Store Operations Supervisor (Ecommerce)

Location: Shanghai, China (on-site)

Company

CooperVision, a division of CooperCompanies, develops soft and specialty contact lenses and vision-care solutions, including products addressing myopia, astigmatism, presbyopia, and irregular corneas.

What you will do

• Manage the operations of official flagship stores on Tmall, Douyin, and other platforms, including daily operations, campaigns, inventory, traffic acquisition, and sales targets.
• Develop monthly and quarterly operating plans, promotion strategies, and event proposals, and coordinate major campaigns and platform resources.
• Manage KPIs including sales volume, gross profit, conversion rate, and average order value; oversee content, livestreaming, product listings, and page optimization.
• Lead the daily team and cross-department collaboration, liaising with platform account managers and monitoring platform rules and campaign policies.
• Analyze competitor activity and category trends to improve store competitiveness and customer repurchase rates.
• Manage authorized distributors under supervision and ensure aligned sales targets.

Requirements

• Bachelor’s degree or above.
• At least 5 years of end-to-end operation experience for flagship stores on Tmall, Douyin, or equivalent platforms.
• Strong knowledge of platform rules, traffic logic, campaign frameworks, and promotion tactics.
• Proven full-cycle store management experience for brand official flagship stores, including target breakdown, campaign execution, and inventory rhythm control.
• Strong data analysis skills and the ability to review data and refine operating strategies.
• Experience in shelf e-commerce and content e-commerce operations is preferred.

Nice to have

• Hands-on experience launching a store from scratch, from 0 to 1.

Culture & Benefits

• Full-time, day-shift position based on-site in Shanghai.
• Employee-focused culture emphasizing proactive, innovative, flexible, and collaborative work.
• Professional development, competitive pay, comprehensive benefits, and wellness support.