Service Account Manager (Robotics)

Location: Atlanta, Georgia, United States; travel up to 25% to client sites in North America.

Company

hirify.global develops integrated software, hardware, and robotic solutions for retail and e-commerce order fulfillment, with deployments across the globe.

What you will do

• Advocate for clients by understanding their operational objectives and how hirify.global solutions support them.
• Monitor and improve client experience and satisfaction at hirify.global and client sites.
• Manage lifetime services agreements, verify compliance with agreed terms, and establish third-party service contracts for non-core products.
• Report on maintenance contract profitability.
• Support the handover of client sites from Deployment to Maintenance and explain ongoing operational support to clients.
• Improve system reliability, maintenance processes, best practices, and protocols.

Requirements

• Bachelor’s degree or equivalent.
• 5+ years of maintenance experience, including exposure to executing and managing maintenance contracts.
• Exposure to industrial automation, materials handling, warehousing, and/or logistics is highly beneficial.
• Broad knowledge of software, mechanical, and electrical engineering concepts.
• Excellent interpersonal skills and the ability to build rapport with clients, contractors, and suppliers across multiple cultures.
• Strong customer-service orientation and the ability to collaborate while driving independent work.
• Strong analytical, reporting, financial, and detail-oriented skills.
• Project management skills and the ability to prepare or oversee technical documentation.
• Ability to travel up to 25% to client sites in North America.

Culture & Benefits

• Inclusive environment encouraging applications from candidates of all genders.
• Annual bonus potential in addition to base salary.
• Medical, dental, and vision coverage, plus generous vacation and time off.
• 401(k) with company match.
• Eligibility for the Employee Share Option program after one year of employment.
• Training and development opportunities in a quickly growing company, with a newly renovated midtown Atlanta office.

Hiring process

• Submit a resume.
• Only shortlisted candidates will be contacted for the next steps.