Senior Service Delivery Manager (Technology Services)

Location: London, England, United Kingdom; hybrid working with 4 days per week in the London office

Company

hirify.global is an employee-owned technology talent and solutions business providing recruitment, executive search, academy, and managed technology solutions.

What you will do

• Own delivery of Capability-as-a-Service engagements from mobilisation through delivery and exit.
• Act as the primary contact for senior client stakeholders and lead service reviews and governance meetings.
• Monitor service levels, KPIs, reporting, escalations, risks, issues, dependencies, and corrective actions.
• Plan capacity and demand, ensuring appropriate specialist capability is available when required.
• Lead mobilisation and go-live readiness while managing cover, replacements, and service continuity.
• Manage budgets, purchase orders, scope changes, extensions, renewals, and continuous service improvement.

Requirements

• Significant experience managing outsourced or managed services in technology or IT services, digital or professional services, management consultancy, managed service providers, or technology/workforce solutions.
• Proven experience managing complex client relationships and owning service delivery in demanding, stakeholder-led environments.
• Experience managing senior stakeholders, including CIOs, CTOs, and Heads of Function.
• Experience leading formal service reviews and reporting performance against agreed SLAs and KPIs.
• Experience managing service escalations, risks, issues, dependencies, mobilisation, capacity planning, and ongoing delivery.
• Understanding of purchase orders, budget consumption, change requests, contract renewals, and the distinction between managed services and supplying individual contractors or specialists.
• Experience building and improving delivery processes in a growing or evolving service environment.
• Particular interest in candidates who have mobilised or developed managed services from an early stage rather than inherited an established operating model.

Nice to have

• ITIL 4 Foundation or equivalent.
• Experience with financial services or public sector clients.
• Familiarity with the SFIA competency framework.

Culture & Benefits

• 12-month fixed-term contract.
• Up to 30 days of annual leave, bank holidays, a birthday day off, and a Christmas closure period.
• Hybrid working from the London office, with up to 2 weeks per year permitted from anywhere.
• Annual company ski trip, team socials, performance incentives, and rewards.
• Gym subsidy, weekly in-office massages, mental health support, enhanced maternity pay, and discounted private health and dental plans.