Product Manager - Post Booking (AI)

Location: Paris, France; hybrid work with 2 to 3 days at the office per week

Company

hirify.global is a community-based travel marketplace connecting passengers and drivers across carpooling, bus, and train services in 41 countries.

What you will do

• Define the post-booking passenger experience vision, strategy, and roadmap from purchase through the journey.
• Lead product discovery to improve booking management, information access, passenger satisfaction, and trust.
• Take product leadership of the member-facing AI assistant and reduce Customer Relationship Team contact rates through better self-service.
• Combine customer feedback, product data, and operational insights to prioritize opportunities and measure impact through KPIs.
• Co-lead the Post-booking squad with an Engineering Manager and align Product, Engineering, Design, Data, Customer Relationship, and supply stakeholders.

Requirements

• 3+ years of Product Management experience, ideally in a consumer marketplace, travel, mobility, or another complex transactional product.
• Experience simplifying complex customer journeys and helping customers make confident decisions.
• Ability to combine product data, customer feedback, and operational insights to identify problems, prioritize work, and measure results.
• Ability to align Product, Engineering, Design, Operations, and business stakeholders around clear decisions and outcomes.
• Full fluency in English is mandatory.

Nice to have

• Experience building products across multiple markets, platforms, or service types.

Culture & Benefits

• Permanent employment with a hybrid working arrangement.
• Four additional weeks on top of legal maternity and paternity leave.
• 50% healthcare coverage through Alan and financial support for home office equipment.
• At least 25 days of holiday per year, a local meal plan through Swile, and 50% transportation coverage through Forfait Mobilité Durable.
• Free unlimited carpooling and bus rides.

Hiring process

• 45-minute video call with Talent Acquisition, followed by a 45-minute video call with the Lead Product Manager.
• Remote use-case exercise and a 45-minute presentation to a cross-functional panel of key stakeholders.
• Final 30-minute video call with the engineering counterpart; the process averages 20–25 days, with offers usually made within 48 hours.