Senior Product Manager (AI)

Location: Montpellier, France; on-site.

Company

hirify.global develops products for business services and is expanding its travel operations offering across Europe.

What you will do

• Own the Travel Operations roadmap and scale travel volumes without proportional growth in operational headcount.
• Improve the post-booking journey across changes, cancellations, disruptions, refunds, and supplier confirmations.
• Use contact data, conversation transcripts, and agent time data to identify root causes and solve recurring product issues.
• Lead AI-agent adoption across chat, phone, and email, defining automation boundaries, human handoffs, reliability standards, and changes to the agent role.
• Build and improve back-office and other tools for Customer Care teams.
• Drive automation and operational excellence with Customer Care leadership, covering processes, routing, SLAs, launch readiness, and metrics including contact rate, self-service resolution, time to resolution, cost per contact, and traveler satisfaction.

Requirements

• 5+ years of product management experience, including ownership of an operations-heavy product such as customer care, servicing, marketplace operations, or logistics.
• Experience building internal tools and back-office products for operational users.
• Ability to work with complex integrations, APIs, event flows, data consistency, and edge cases.
• Data-driven approach combining dashboards, operational data, and customer verbatims.
• Practical understanding of using AI to improve support, assessing its reliability, and evaluating its impact on agents’ work.
• Strong written communication and ability to influence stakeholders from frontline teams to senior leadership.
• Professional fluency in French and English.

Nice to have

• Previous travel experience is not required.
• Experience in entrepreneurial or established-company environments is welcome.

Culture & Benefits

• Permanent, on-site position in Montpellier, France.
• Lead a cross-functional team of engineers and a designer.
• Collaborate with Customer Care leadership, engineering teams, and colleagues across France and Brazil.
• Work with autonomy, ownership, and high product standards while contributing to European expansion.

Hiring process

• Initial conversation with Alizée from the Recruitment Team.
• Discussion with Timothy, the future manager, followed by a conversation with peers.
• Final interview with Eric, CTPO.