IT Service Delivery Technician (AI&T)

Location: Redondo Beach; onsite support within test and operational environments

Salary: $25.00–$35.00 per hour

Company

hirify.global develops spacecraft and operates a spacecraft manufacturing business.

What you will do

• Provide first-line, Tier-1 IT support for assembly, integration, and test operations.
• Support fiber and copper connections, networking hardware, final-mile endpoint connections, UPS batteries, rack power distribution, and related infrastructure.
• Image, deploy, sustain, upgrade, and troubleshoot Linux- and Windows-based workstations and operator terminals.
• Prioritize and resolve critical issues affecting test cart operations, live test support, and facility availability.
• Partner with infrastructure and engineering teams to troubleshoot operational issues across the AI&T footprint.
• Triage and resolve tickets within established SLAs while maintaining the internal knowledge base and documentation.

Requirements

• At least 1 year of enterprise IT support or service delivery experience.
• Strong troubleshooting skills across endpoint systems, identity services, and enterprise platforms.
• Experience diagnosing network connectivity and hardware-related issues.
• Experience with IT service management platforms such as Zendesk or Jira.
• Ability to troubleshoot issues spanning multiple technology domains.
• Must be a U.S. Person or eligible to obtain an export license under applicable U.S. export regulations, including ITAR and EAR.

Nice to have

• 3 or more years of enterprise IT support or service delivery experience.
• Experience supporting engineering, laboratory, or test environments.
• Exposure to test systems, telemetry, or integration environments.
• Advanced network troubleshooting knowledge, including PTP networking and Layer 2 and Layer 3 switching.
• Experience in regulated or operational environments.

Culture & Benefits

• Full-time onsite work with participation in live test support and critical operations.
• After-hours support aligned with test schedules and incidents.
• Proactive and independent issue detection and resolution across the facility.
• Full-time hires may be eligible for stock options, medical, vision, and dental coverage, and a 401(k) retirement plan.