Technical Support Specialist (Software)

Location: Remote - US

Base pay: $19.71–$32.21 per hour

Company

hirify.global provides vertical software and embedded payments technology for small and medium-sized businesses. ISI Software, part of hirify.global, develops business management and billing software for the fast lube industry.

What you will do

• Provide timely, accurate technical assistance for computer hardware, software, and networking components.
• Respond to customer inquiries by phone, email, and other support channels while maintaining ownership of cases.
• Diagnose root causes, troubleshoot issues, implement solutions, and escalate complex cases when needed.
• Document support interactions, contribute solutions and procedures to the knowledgebase, and provide user training.
• Manage case backlogs, prioritize requests, meet follow-up commitments, and monitor support performance metrics.
• Follow company policies and complete annual training requirements by their due dates.

Requirements

• High school diploma or equivalent certificate.
• Two years of technical support and customer-facing experience.
• Proficient troubleshooting experience in Linux and Windows environments.
• Strong understanding of computer hardware, software, and networking concepts.
• Excellent verbal and written communication skills for explaining technical concepts to technical and non-technical users.
• Ability to handle difficult situations, prioritize customer satisfaction, maintain accurate documentation, manage multiple requests, and adapt to new technologies and conditions.
• Ability to understand software products, including Microsoft Office and Salesforce.

Culture & Benefits

• Full-time remote work limited to the US.
• Inclusive workplace focused on diversity of thought, experience, and background.
• Equal Opportunity/Affirmative Action employer.