Temp IT Support Specialist

Location: Lake Forest, CA, US; 100% onsite, Monday–Friday, 8:00 AM–5:00 PM

Salary: $27–$30/hour

Company

hirify.global.

What you will do

• Provide onsite and remote technical support for corporate, remote, and traveling employees.
• Troubleshoot Windows hardware, software, printers, peripherals, accounts, passwords, and business applications.
• Configure, deploy, replace, upgrade, ship, receive, and recover laptops, desktops, monitors, mobile devices, and other IT equipment.
• Support Microsoft 365, conference room technology, printers, wired and wireless connectivity, VPN, MFA, remote access, and mobile device connectivity.
• Assist with onboarding, workstation moves, office expansions, user account administration, system checks, maintenance, upgrades, rollouts, and IT projects.
• Document incidents, resolutions, procedures, knowledge base articles, asset inventory, and troubleshooting steps while following security practices.

Requirements

• 1–3+ years of IT Support, Desktop Support, or Help Desk experience.
• Strong troubleshooting experience in Windows 10/11 environments and experience supporting Microsoft 365 applications.
• Familiarity with Active Directory and Entra ID (Azure AD).
• Experience deploying and supporting laptops, desktops, printers, and mobile devices.
• Basic understanding of TCP/IP, DNS, DHCP, and VPNs.
• Experience with ticketing systems such as ServiceNow, Jira, Zendesk, or similar.
• Ability to manage multiple priorities, communicate effectively, provide customer service, and work independently while collaborating with the IT team.
• Ability to lift and move computer equipment up to 50 lbs.
• Reliable transportation for occasional travel between office locations if needed.

Nice to have

• CompTIA A+, Network+, or equivalent certification.
• Experience supporting retail, restaurant, or multi-site business environments.
• Experience with Microsoft Intune, endpoint management, or mobile device management solutions.
• Knowledge of enterprise security practices and endpoint protection tools.

Culture & Benefits

• Temporary six-month W2 contract covering a leave of absence.
• Potential contract-to-hire opportunity based on business needs and performance.
• Opportunity to grow into systems administration, Microsoft 365 administration, endpoint management and automation, infrastructure projects, network and security initiatives, and enterprise technology deployments.
• Collaborative environment with hands-on exposure to multiple technologies.