IT Support Specialist III (Microsoft 365)

Location: On-site at the Losee Road Facility in North Las Vegas, Nevada, United States. Work schedule is 4/10s, Monday through Thursday, subject to change; occasional off-shift work and more than 40 hours per week may be required.

Annual salary range: $27.81–$41.72.

Company

hirify.global manages and operates the Nevada National Security Sites for the U.S. National Nuclear Security Administration and supports national security missions through technical and service solutions.

What you will do

• Provide Tier III support for complex hardware, operating system, application, network, and user-facing issues through ticketing, phone, chat, and in-person channels.
• Install, configure, upgrade, relocate, monitor, and optimize hardware, operating systems, applications, endpoints, and virtual environments.
• Administer Microsoft 365, Active Directory distribution groups, endpoint services, security configurations, software licensing, and related user and resource management.
• Analyze recurring incidents, identify root causes, implement sustainable solutions, and develop IT processes, procedures, documentation, reports, and test plans.
• Deliver user training, mentor junior staff, monitor IT initiatives, report technical issues to management, and complete special projects.
• Follow environment, safety, health, quality, regulatory, DOE, and NNSS requirements.

Requirements

• Associate’s degree or equivalent and at least 3 years of progressive experience.
• U.S. citizenship and eligibility to obtain and maintain a DOE Q-level security clearance; the process includes a federal background investigation, drug testing, possible reinvestigations, and potentially a counterintelligence evaluation or polygraph.
• Demonstrated Tier III technical support experience, ownership of complex problems through resolution, advanced knowledge of hardware, operating systems, application software, and end-to-end troubleshooting across systems, networks, and applications.
• Experience developing test plans, overseeing testing, verifying reliability, managing deployments, and identifying application modifications required by changing user needs.
• Proficiency with Active Directory and Group Policy administration; SCCM for imaging, software deployment, patch management, and endpoint administration; VMware; Microsoft 365 administration; Windows and Mac operating systems; Linux; Azure and Azure AD; Intune; scripting with PowerShell, Bash, or Python; and IT task automation.
• Exceptional written and oral communication, the ability to explain technical concepts to non-technical users, strong customer service orientation, and effective teamwork.
• Ability to work flexible hours, occasional off-shift schedules, and more than 40 hours per week when operational demands require it.
• Valid driver’s license required. Pre-placement physical examination, drug screening, random testing, and background checks are required.

Nice to have

• Familiarity with Splunk or other log management and SIEM platforms.

Culture & Benefits

• Collaborative Service Desk environment focused on innovation, problem-solving, continuous learning, and customer-centric support.
• Full-time employees receive medical, dental, and vision coverage, pension and 401(k) plans, paid time off, and 96 hours of paid holidays.
• Tuition assistance and reimbursement are available.
• Relocation support may be available for employees located more than 75 miles from the work location.
• Safety, health, quality, compliance, and substance-free workplace standards apply.

Hiring process

• Employment requires pre-employment drug testing and a background review covering references, credit, law enforcement records, and employment and education verification.
• Selected applicants must complete a federal security investigation and meet DOE requirements for access to classified information, including subsequent reinvestigations where required.