IT Support Specialist (Contract)

Location: United States, Los Angeles, CA; primarily in-person, reporting daily to offices in Playa Vista, California.

Salary: $41.35–$62.02 USD per hour.

Company

hirify.global creates and supports the PlayStation brand, including gaming hardware, network services, and entertainment experiences.

What you will do

• Provide helpdesk, first-level, and second-level support for internal clients, including desktop, laptop, mobile, workstation, and network services.
• Diagnose, troubleshoot, resolve, document, and escalate technical incidents while maintaining strong customer support relationships.
• Develop and implement IT support procedures, customer service guidelines, and workstation build processes.
• Manage user account provisioning, permissions, team-resource inventory, and client technology performance tuning.
• Research, test, and justify new technologies while supporting multiple projects and collaborating with business units, production teams, vendors, and remote sites.
• Participate in a scheduled week-long on-call rotation covering system maintenance and emergencies.

Requirements

• Strong client hardware and software knowledge, email and messaging troubleshooting experience, and mid- to advanced-level understanding of Windows.
• Proficiency with Microsoft Office Suite and production software such as Adobe, Maya, ZBrush, and Visual Studio.
• Ability to explain system concepts to end users and technical teams and interact effectively with people of varying technical competency.
• Familiarity with distributed build systems, enterprise storage technologies including SAN, NAS, and iSCSI, basic networking, and security concepts and industry best practices.
• Ability to identify and resolve problems, analyze information, manage competing demands, adapt approaches, and complete tasks on time.
• Ability to remain actively available when needed, take responsibility for actions, support multiple concurrent projects, and assume responsibility for project implementation.
• Ability to work directly with business units as a support resource and contributing member of production teams.

Nice to have

• Linux and Mac OS experience.
• Experience with or appreciation for platform, computer, or video gaming.

Culture & Benefits

• Customer-service-focused role emphasizing trust, clear expectations, proactive support, and strong internal relationships.
• Flexibility is possible, but the role is primarily in person with daily office attendance.
• Medical, dental, and vision benefits are offered.
• Background checks are conducted at the offer stage for new employees.
• Sony is an equal opportunity and Fair Chance employer.