Desktop Support Specialist (Gaming)

Location: Onsite in Bethlehem, Pennsylvania, United States of America. The role requires working Friday through Monday during evening and late-night shifts; training is Monday through Friday, 9:00 AM–5:00 PM.

Salary: $25–$30 per hour.

Company

hirify.global is a global services firm with more than 9,000 associates, over 40 years of experience, and solutions serving public and commercial sectors.

What you will do

• Provide onsite end-user technical support in a fast-paced gaming environment.
• Install, configure, upgrade, and maintain Windows desktop systems, software applications, network connectivity, and peripheral devices.
• Debug, test, and resolve hardware, software, connectivity, and system-component issues, collaborating with vendors when needed.
• Maintain virus protection and operating system updates, and recommend hardware or software changes to improve performance and reliability.
• Document, track, and communicate support requests, incidents, resolutions, and technical guidance for end users and IT staff.
• Support departmental projects, service processes, gaming regulations, internal controls, and company policies.

Requirements

• Must be able to qualify for, apply for, and obtain a Pennsylvania Gaming Control Board license.
• 3+ years of experience providing desktop, help desk, or technical support services.
• Strong troubleshooting skills with Windows operating systems, desktop hardware, software applications, and network connectivity.
• Experience with software installations, system upgrades, peripheral devices, incident documentation, service requests, and resolutions.
• Ability to diagnose and resolve complex technical issues independently and provide guidance to non-technical users.
• Strong verbal and written communication skills.
• Ability to work the required onsite schedule, including evenings and weekends.
• Knowledge of Microsoft Office, standard desktop support tools, virus protection, operating system updates, and endpoint security practices.
• Ability to perform sedentary computer-based work, repetitive mouse and keyboard tasks, and occasional lifting or movement of desktop equipment and peripherals.

Nice to have

• Experience supporting gaming, casino, hospitality, or highly regulated environments.
• Knowledge of diagnostic and remote support tools.
• Experience with IT service management processes and ticketing systems.
• Familiarity with regulatory compliance requirements and internal control environments.

Culture & Benefits

• Collaborative work environment focused on customer service, teamwork, and operational excellence.
• Medical, dental, and vision insurance.
• Access to a 401(k) retirement account.
• Paid sick leave and/or other paid time off may be provided as required by applicable law.
• Reasonable accommodation is available during application, interviewing, testing, and the employment selection process.