IT Support Specialist (Contract)

Location: Onsite in Austin or Garland, Texas, US. The six-month contract requires 40 hours per week; travel, work outside business hours, and overtime may be required.

Salary: $30.00–$36.00 per hour.

Company

hirify.global provides temporary staffing and contractor support through its Ambassadors program.

What you will do

• Install, patch, upgrade, maintain, and support business applications, computer systems, workstations, servers, and peripherals.
• Handle phone, email, and walk-in IT service requests and diagnose and resolve user-reported incidents.
• Perform physical setup and deployment of computers, monitors, printers, copiers, fax machines, phones, and other equipment.
• Maintain hardware inventory and support asset management standards.
• Train and orient users on hardware, software, and specialized applications.
• Prepare progress reports, support phone systems and cell phones, and travel as needed.

Requirements

• 1–3 years of relevant experience in a network and/or PC support environment.
• Associate degree or an equivalent combination of training, experience, and certifications.
• Working knowledge of Windows, including Windows 10 and Windows 11; Mac OS X; Apple iOS devices; and Android OS.
• Basic knowledge of computer networking and enhanced working knowledge of Microsoft Office Outlook.
• Ability to resolve moderately scoped problems using judgment within defined procedures and practices.
• Professional communication skills for working with a diverse population, strong organizational skills, attention to detail, and high accuracy.
• Ability to work under strict deadline requirements and perform office-based physical duties, including sitting for long periods, using office equipment, and lifting supplies and materials.

Nice to have

• CompTIA A+ certification.
• Working knowledge of Vista by Viewpoint.

Culture & Benefits

• Contractor benefits include minimum essential coverage, hospital indemnity, dental and vision coverage, accident and critical illness plans, term life insurance, and short-term disability.
• Additional benefits include direct deposit or pay-card options, credit union membership, employee discount clubs, referral bonuses, training and coaching, and recognition programs.
• Work takes place in a busy, open-area office with frequent interruptions and regular use of computers and office equipment.

Hiring process

• Final candidates must complete a background check and drug screening; the drug screen includes marijuana in accordance with federal guidelines and company policy.