IT Support Specialist (Contract)

Location: Primarily in-person, reporting daily to offices in Playa Vista, California, United States

Salary: $41.35–$62.02 USD per hour

Company

hirify.global is the entertainment and gaming brand of Sony Interactive Entertainment, delivering hardware, network services, and interactive entertainment experiences.

What you will do

• Provide helpdesk, first- and second-level support for desktop, laptop, workstation, mobile, network, and remote-access issues.
• Diagnose, troubleshoot, resolve, or escalate employee incidents while maintaining strong customer communication and documentation.
• Build relationships with internal business units and production teams, and develop IT support procedures and customer service guidelines.
• Manage workstation builds, inventory, user account provisioning, permissions, and applicable performance-tuning activities.
• Research, test, and justify deployment of new technologies while supporting multiple projects and shifting deadlines.
• Participate in scheduled week-long off-hours on-call rotations for maintenance and emergencies.

Requirements

• Timely problem identification and resolution, with strong information-gathering and analytical skills.
• Strong client hardware and software knowledge, email and messaging troubleshooting experience, and mid- to advanced-level Windows OS understanding.
• Proficiency with Microsoft Office Suite and production software such as Adobe, Maya, Zbrush, and Visual Studio.
• Ability to explain system concepts to end users and technical teams and collaborate with users of varying technical expertise, vendors, management, and staff.
• Familiarity with distributed build systems, enterprise storage technologies including SAN, NAS, and iSCSI, basic networking, and security concepts and best practices.
• Ability to manage competing demands, work proactively, communicate effectively, meet commitments, and complete tasks on time.
• Ability to operate across multiple concurrent projects and take responsibility for project implementation.

Nice to have

• Linux and Mac OS experience.
• Experience or interest in computer and video gaming.

Culture & Benefits

• Primarily in-person work with possible flexibility; daily office reporting is required.
• Scheduled week-long off-hours on-call rotations are part of the role.
• Benefits include medical, dental, and vision coverage.
• Background checks are conducted at the offer stage for new employees.