Global Benefits Specialist

Location: Remote; North America and Latin America

Annual compensation: $60,000–$85,000 USD for US-based candidates.

Company

hirify.global builds a hospitality software platform used by hotels in 150 countries, integrating hotel operations and commercial tools with hundreds of partners.

What you will do

• Support benefits enrollments, qualifying life events, status changes, and terminations across Workday, payroll, and vendor platforms.
• Reconcile payroll deductions, eligibility files, enrollment records, and carrier invoices; investigate discrepancies and coordinate resolutions.
• Serve as a reliable point of contact for team member benefits questions, owning requests through resolution and escalating complex cases.
• Create benefits guides, FAQs, Guru cards, presentations, and short videos, and help deliver virtual new-hire benefits orientations.
• Test tools, AI agents, and automated workflows to improve efficiency and reduce repetitive work.
• Coordinate daily operations with brokers, insurance carriers, payroll providers, HR, Finance, and EOR partners.

Requirements

• At least 3 years of experience in Customer Success, Support, Finance, Sales Operations, HR, or another operational role; prior benefits experience is not required.
• Strong Excel and analytical skills, including independent work with spreadsheets and data from multiple systems, reconciliations, discrepancy investigation, and validation.
• Hands-on experience using AI tools to improve productivity, analyze information, or simplify workflows, plus curiosity about automation and emerging technologies.
• Strong written and verbal communication skills, including experience creating presentations, guides, training materials, or other team member resources.
• Ability to present to groups or facilitate virtual sessions.
• Ability to manage competing priorities, investigate issues, make sound judgments, take ownership, and follow through independently.
• Interest in helping people, discretion with confidential information, and effective collaboration across functions and countries.
• Applicants must already be authorized to work in the location where the position is based and must not require visa sponsorship.

Nice to have

• Workday or other HRIS experience.
• Exposure to benefits or payroll operations and experience supporting global teams.
• Experience creating short videos or building and testing AI agents and automated workflows.

Culture & Benefits

• Remote-first and remote-always work environment with teammates in 40+ countries.
• PTO in accordance with local labor requirements and fully paid parental leave.
• Home office stipend based on country of residency.
• Professional development through hirify.global University, manager training, upskilling, and knowledge transfer.
• Exposure to HR, Payroll, Finance, Legal, and external partners across multiple countries, with opportunities to build a global benefits career.
• Inclusive workplace with reasonable accommodations available throughout hiring and employment.

Hiring process

• Apply through the internal posting and explain what interests you about the role.
• Applications from staffing and recruiting agencies are not accepted.