Manager, IT Support and Infrastructure (Microsoft 365)

Location: Remote, anywhere in the United States, with periodic travel. Offices are in Conshohocken, Pennsylvania, near Philadelphia.

Company

hirify.global provides vertically integrated services for asset managers that acquire and manage life insurance policies and portfolios, including acquisition, trading, valuation, management, and portfolio servicing.

What you will do

• Own Microsoft 365 administration across Exchange Online, SharePoint, OneDrive, and Teams, including permissions, retention, licensing, and information architecture.
• Manage Entra ID and Intune identity and device operations, including onboarding and offboarding, MFA, conditional access, compliance, and access reviews.
• Manage the MSP, end-user support, technology vendors, hardware lifecycle, telephony, Zoom, office AV, backup, recovery, IT costs, and operational documentation.
• Run endpoint, email, and data protection using Microsoft Defender and Purview, including DLP, sensitivity labels, and eDiscovery.
• Own cybersecurity and compliance documentation, lead incident response and tabletop exercises, and maintain HIPAA and state insurance data security compliance.
• Support audits, partner due diligence, security questionnaires, Salesforce administration, security awareness, and safe adoption of AI tools such as Microsoft Copilot and Claude.

Requirements

• 7+ years of IT operations or systems administration experience, including at least 3 years leading IT for a small or mid-sized organization.
• Expert administration of Microsoft 365, including Exchange Online, SharePoint, OneDrive, Teams, SharePoint information architecture, permissions, retention, and licensing.
• Experience with Entra ID and Intune, including conditional access, MFA, device compliance, Autopilot, and joiner, mover, and leaver processes.
• Experience with Microsoft Defender, Purview, email security, endpoint protection, and backup and recovery.
• Experience writing and maintaining a WISP, incident response plan, business continuity and disaster recovery plan, and related security policies.
• Experience responding to security questionnaires and audits and collecting evidence against frameworks such as SOC 2 or NIST CSF.
• Experience selecting and managing vendors, running evaluations and RFPs, negotiating contracts, conducting security reviews, and managing an MSP to defined service levels.
• Experience with Salesforce user administration, Zoom, telephony, and office AV.
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Excellent written and verbal communication, ownership, service orientation, calm incident leadership, and pragmatic problem-solving are required.

Nice to have

• Experience with HIPAA, state insurance data security laws modeled on the NAIC Insurance Data Security Model Law, or NY DFS Part 500.
• PowerShell or Microsoft Graph scripting.
• Microsoft 365 Administrator Expert, CompTIA Security+, CISSP, or CISM certification.
• Experience in financial services, insurance, or healthcare.

Culture & Benefits

• Remote-first, distributed work with a daily standup and transparent visibility into work through Teams.
• Ownership-oriented environment that values early risk escalation, continuous improvement, automation, and documentation.
• Comprehensive health, dental, and vision coverage, 401(k), and flexible PTO.
• Periodic travel may be required.