Director of Customer Success (AI Healthcare)

Location: Primarily remote, anywhere in the US, with regular travel to client communities and team gatherings.

Salary: $160,000–$190,000 base plus participation in the warrant program.

Company

hirify.global is building a foundational point-of-care data layer using real-time, multimodal AI and computer vision to create digital twins of patients and care environments and improve senior living workflows and outcomes.

What you will do

• Own measurable customer outcomes across the US portfolio, including fewer falls, faster response, timely care assessments, and care revenue aligned with delivered care.
• Hire, develop, retain, and scale a high-performing team of Customer Success Managers using customer-aligned pods and player-coaches.
• Own customer health, identify risks early, and partner with Account Management on retention, renewals, and expansion.
• Drive adoption and change management by embedding hirify.global into care teams’ daily routines and care planning.
• Partner with Clinical, Deployment, Product, and Account Management on clinical playbooks, go-live handoffs, and the voice of the customer.
• Set strategy and quarterly targets while remaining hands-on with customers and complex accounts.

Requirements

• Proven Customer Success leadership, including building and leading CSM teams.
• Experience leading Customer Success for complex, multi-site customers in a high-growth B2B company.
• A track record of measurable customer outcomes and retention, not just activity.
• Strong data fluency, using health, usage, and outcome data to run the business and coach the team.
• Executive presence with operator leadership and credibility in difficult conversations.
• Experience in a startup or scale-up, including leading through ambiguity, changing priorities, and rapid growth.
• Outcome-driven, hands-on, strategic, and comfortable creating structure without a perfect playbook.

Nice to have

• Healthcare technology experience, ideally in senior living, post-acute, or long-term care.
• Experience leading clinical or operational change in care settings.
• Familiarity with HubSpot, Notion, and modern collaboration tools.
• Curiosity about AI, computer vision, and how new technology is adopted in care settings.

Culture & Benefits

• Hands-on, learning-focused environment with high ownership, entrepreneurship, and continuously expanding responsibilities.
• Work with state-of-the-art technology in a pioneering field.
• 401(k) plan, paid time off, and health insurance.
• Regular travel to client communities and team gatherings is required.
• Competitive salary and participation in the warrant program.