Senior Client Success Manager (AI Healthcare)

Location: Remote - US

Base salary: $150K–$170K; equity and bonus offered.

Company

hirify.global is an early-stage AI-native medical group building personalized healthcare experiences with custom AI tools and in-house physicians.

What you will do

• Drive client implementations from sales handoff through go-live, owning project plans, critical paths, launches, and client communication.
• Identify delivery risks, recommend fixes, and hold internal teams accountable to timelines.
• Track adoption, engagement, and clinical outcomes, then recommend actions to improve client and patient engagement.
• Lead executive relationships, stakeholder mapping, quarterly business reviews, and account health management.
• Lead renewal and expansion conversations, beginning renewal planning at contract signature and supporting Sales through close.
• Build implementation playbooks and the post-launch operating model, including QBRs, adoption monitoring, and account health reporting.

Requirements

• 8+ years of experience in client delivery or client success in healthcare or health tech, covering both implementation and account management.
• Experience owning enterprise client relationships at the executive level, including QBRs and renewal conversations.
• Experience running complex, multi-stakeholder implementations against a project plan while the playbook was still being developed.
• Experience managing a portfolio of accounts at different lifecycle stages with competing priorities and limited support.
• Experience at an early-stage or scaling company and the ability to define scope as the role expands.
• Comfort presenting to health plan executives and health system leadership, delivering difficult updates directly, managing scope, and establishing clear next steps.
• Strong curiosity about accounts, including reviewing detailed support history, rebuilding account narratives, and investigating problems until the underlying answer is found.

Culture & Benefits

• Patient trust and safety are central to decision-making; clinicians are prioritized in the care-delivery model.
• Values include optimistic innovation, open debate, simplicity, focus, and excellence.
• Competitive salary with equity, comprehensive healthcare, vision and dental coverage, and 401(k).
• Unlimited PTO and parental leave.
• Opportunity for broad ownership and professional development in a rapidly scaling startup.