Customer Success Executive - Vermont (Healthcare)

Location: Remote, U.S.-based; candidates must live in or around Vermont. The position may require 30% travel.

Target base pay: $110,000–$140,000 annually, plus eligible variable compensation.

Company

hirify.global provides software and a national network connecting community-based organizations, government agencies, and healthcare organizations to coordinate services that support whole-person health.

What you will do

• Own value-based account strategy, executive relationships, retention, renewals, and expansion for complex, high-value accounts.
• Design solutions for complex customer use cases and translate customer needs into actionable product feedback.
• Develop value realization strategies aligned with customer strategic and financial priorities.
• Synthesize platform and outcomes data into QBRs, EBRs, and executive readouts connecting investment to results.
• Solve ambiguous cross-functional problems across customer systems and workflows while aligning Product, Community, Operations, Marketing, and Support.
• Lead team initiatives, contribute to playbooks, mentor junior team members, and support onboarding.

Requirements

• 5–7 years of professional work experience suggested, including 5+ years of customer success, account management, or directly related experience preferred.
• Experience managing a book of business and complex, high-value accounts.
• Experience creating and sustaining large, complex strategic partnerships.
• Demonstrated success with renewals and retention opportunities.
• Ability to live in or around Vermont and work remotely from the United States.
• Ability to pass a background check covering criminal, employment, and education verification.

Culture & Benefits

• Remote work with company-provided equipment and approved work-from-home supplies.
• Medical, dental, vision, mental health, wellness, HSA, FSA, commuter, life, disability, accident, and pet insurance options.
• Flexible time off, volunteer and mental health days, and 14 paid company-wide holidays.
• Paid parental leave, including for adoptive parents.
• 401(k) with employer match, immediate vesting, and financial wellness resources.
• Employee Resource Groups and an inclusive, equal-opportunity workplace.