Product Manager (Case Management)

Location: Chicago, IL, United States of America

Salary: $114,500–$194,700 USD base pay annually

Company

hirify.global provides wealth management, asset servicing, asset management, and banking services, serving sophisticated individuals, families, corporations, and institutions.

What you will do

• Execute the product strategy and lifecycle for the firmwide Digital Service Management case-management tool.
• Gather stakeholder, workflow, feedback, and case-data insights; develop personas and journey maps to identify service-delivery improvements.
• Build roadmaps, prioritize backlogs, define requirements, user stories, and acceptance criteria, and coordinate feasibility, testing, delivery, and release readiness.
• Establish reusable case-management patterns, coordinate case-type onboarding, and maintain product and case-type documentation.
• Partner with risk, compliance, records-management, legal, data, security, architecture, and technology teams on controls, retention, legal holds, modernization, migration, and data integrity.
• Drive adoption, training, performance measurement, benefits tracking, stakeholder communications, executive presentations, and continuous improvement.

Requirements

• College or university degree and/or relevant proven work experience.
• Demonstrated ability to translate business needs into product requirements, prioritize work, and support delivery and post-launch assessment.
• Working knowledge of case management, service operations, or workflow-based enterprise tools, with the ability to learn hirify.global business processes and DSM capabilities.
• Strong analytical and problem-solving skills, including defining KPIs, interpreting operational data, and evaluating benefits and trade-offs.
• Understanding of risk-aware product delivery, access controls, sensitive-information handling, and auditable business workflows.
• Strong oral and written communication, logical presentation, organizational, relationship-building, influencing, and negotiation skills.
• Ability to coordinate multiple priorities and connect product decisions to business strategy and operational outcomes.
• Applicants must be authorized to work in the United States without employment-based visa sponsorship now or in the future.

Nice to have

• Product management, business analysis, or delivery experience with enterprise case-management or workflow platforms.
• Appian familiarity, financial-services operations experience, cross-business onboarding or migration experience, Agile delivery, user acceptance testing, reporting and analytics, and program or project governance experience.

Culture & Benefits

• Full-time employment in a flexible and collaborative work culture.
• Benefits include retirement benefits such as 401(k) and pension, medical, dental, vision, spending accounts, disability coverage, paid time off, parental and caregiver leave, life and accident insurance, and well-being benefits.
• A discretionary bonus program may include an equity component.
• Internal movement is encouraged, senior leaders are accessible, and the organization supports an inclusive workplace and community philanthropy.