IT Senior Analyst, Business Solutions (Hybrid)

Location: Berlin, Connecticut, United States; hybrid schedule with at least three office days per week, including Tuesdays and Wednesdays. Must be able to work up to five days in the office when required and travel between Massachusetts, Connecticut, and New Hampshire as necessary.

Company

hirify.global is an energy company providing utility services.

What you will do

• Lead communication and collaboration between IT and assigned business areas, including meetings, stakeholder discussions, and business priority activities.
• Analyze business workflows and processes, capture requirements and user stories, and translate them into functional and technical requirements.
• Evaluate processes, identify improvement opportunities, develop solution options, and support implementation across the application lifecycle.
• Shape IT roadmaps, business cases, cost estimates, and presentations for PMO and Finance.
• Coordinate application development and support activities across internal teams, external development groups, and business stakeholders.
• Coach less experienced associates and lead small teams in business analysis, process optimization, documentation, and delivery activities.

Requirements

• Bachelor’s degree or equivalent experience.
• Ten years of demonstrated application of business analysis skills.
• Business and general systems knowledge, including the ability to solve complex business and IT problems and learn new applications, processes, and procedures quickly.
• Experience with large-scale complex projects, multiple technologies, application development methodologies, business analysis, and business process modeling.
• Knowledge of at least one business domain and how it relates to business strategy and IT solutions.
• Knowledge of IT service management, especially demand management practices and controls, as well as IT standards and controls.
• Ability to collaborate with and influence business and technical stakeholders at different management levels.
• Strong analytical thinking, problem-solving, process optimization, communication, persuasion, planning, organization, and time-management skills.
• Proficiency with Microsoft 365 applications, Teams, OneDrive, Word, Excel, and Outlook; ability to manage competing priorities and lead small teams.
• Availability for emergency restoration assignments and occasional overtime.

Nice to have

• Knowledge of Agile methodology and tools such as Jira, VSTS, or other Agile applications.
• Knowledge of financial and cost models and budgeting.
• Prior utility industry experience.
• Business analysis or requirements certifications, including ECBA, CCBA, CBAP, AAC, CFLBA, CPRE, PMI-PBA, or SAFe POPM.

Culture & Benefits

• Hybrid work arrangements support work-life balance, subject to role requirements, operational needs, team dynamics, managerial discretion, and performance.
• Competitive total rewards program and potential incentive eligibility; salary is commensurate with experience.
• Work is primarily office-based and includes computer, telephone, communication, research, analysis, writing, and public speaking.
• The role involves multiple simultaneous activities, competing deadlines, pressure, and significant business commitments.
• Equal opportunity employment is provided without regard to protected characteristics.