502RS – System Engineer – Intune AD Admin

Location: Atlanta, GA, USA

Salary: $45–$50 per hour

Company

hirify.global.

What you will do

• Build, publish, document, and maintain application packages for Microsoft Intune Endpoint Manager.
• Administer Azure, the Azure Admin Portal, Microsoft Entra ID, Active Directory, endpoint devices, laptops, and mobile devices.
• Manage urgent and complex support issues, act as an escalation point, and develop escalation and information-flow processes.
• Train, coach, and mentor support staff; create training materials, video documentation, knowledge articles, and other technical documentation.
• Provide weekly, monthly, and as-needed KPI and trend reporting and advise management on escalated incidents and system improvements.
• Support internal and external customers across Windows, Apple, Android, Microsoft 365, networking, hardware, software, and peripherals.

Requirements

• Bachelor’s degree in a related field and three years of progressively responsible professional-level analyst and systems experience in a large-scale IT environment, or an equivalent combination of education and experience.
• Required experience with Intune Endpoint Management, Microsoft Entra ID, Azure Administration, and Active Directory.
• Strong technical aptitude and troubleshooting skills across Windows 10/11, Apple, Android, Azure, Entra ID, Intune, and Active Directory platforms.
• Experience with Azure and the Azure Admin Portal, Windows system administration, Microsoft 365, Microsoft Teams, Windows Server 2012–2019, and Microsoft Active Directory 2012 or later.
• Knowledge of networking topology, Ethernet and Wi-Fi connectivity, server and network equipment, hardware, operating systems, software, laptops, desktops, mobile devices, peripherals, network copiers, and video conference equipment.
• Experience installing, configuring, troubleshooting, and supporting applications, software, laptops, printers, and mobile devices.
• Knowledge of inventory management, process and data analysis, prioritizing and assigning work, and recommending solutions.
• Strong verbal and written communication, customer service, collaboration, and soft skills.
• Experience with ServiceNow ticketing tools, San Diego version or later.

Nice to have

• PowerShell scripting proficiency.
• Basic network troubleshooting, diagnostics, and repair experience.
• Security and patch management experience.
• Windows 11, Microsoft 365, Microsoft Intune, Endpoint Configuration Manager, M365 Copilot, Copilot Chat, and Teams Administration experience.

Culture & Benefits

• Work includes interaction with internal and external customers.
• Responsibilities include training and mentoring support staff.
• Regular KPI and trend reporting supports continuous improvement of customer IT support.