Senior Technical Specialist Auto Liability

Location: Hybrid in Buffalo, NY, with Albany, NY also listed as a location; United States. The role may require travel, including overnight stays, for mediations, trials, and arbitrations.

Annual base salary: $92,200–$152,000, plus eligibility for performance-based cash incentive awards.

Company

hirify.global is a property and casualty insurer focused on serving customers and communities, with a history spanning more than 170 years.

What you will do

• Manage an active caseload of complex, high-severity bodily injury and property damage liability claims and litigation from first notice of loss through resolution.
• Investigate claims, determine coverage, evaluate liability and damages, establish reserves, and issue accurate payments within delegated authority.
• Develop resolution strategies, coordinate internal and external resources, and manage multi-party settlement negotiations.
• Partner with counsel on litigation management strategies and maintain professional communication with customers, representatives, opposing counsel, vendors, and internal stakeholders.
• Maintain accurate claim records, improve best practices, and adapt to technology implementations, including AI-enabled tools.
• Mentor and coach Claim Professionals, including on higher-severity claims.

Requirements

• At least three years of bodily injury liability, property damage liability, or comparable claims experience; four years of bodily injury claim and litigation experience is preferred for the ideal candidate.
• High school diploma or GED; a bachelor's degree is preferred.
• Active adjuster license where required by state law; acquire and maintain applicable insurance licenses within three months of starting.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology platforms.
• Strong verbal and written communication skills, including the ability to explain complex information to multiple stakeholders.
• Ability to analyze complex situations, make independent decisions, manage stress, and maintain professionalism under pressure.
• Exceptional customer service, organizational, attention-to-detail, workload prioritization, and conflict-resolution skills.
• Strong understanding of insurance principles, terminology, state and federal regulations, fair claims practices, legal requirements, and complex policy language, endorsements, and exclusions.

Nice to have

• Experience handling personal or business insurance high-complexity liability claims, coverage disputes, contractual indemnity issues, significant litigation, and extended resolution timelines.
• Advanced claims investigation, coverage evaluation, settlement negotiation, and litigation management expertise.

Culture & Benefits

• Full-time employment in a collaborative culture focused on customers, communities, innovation, and professional development.
• Health insurance for eligible employees and family members from the first day of employment.
• Dollar-for-dollar 401(k) matching on the first 5% of eligible pay, a pension plan funded by hirify.global, and a student-loan savings program.
• At least 20 paid days off annually plus nine paid company holidays.
• Wellness resources, mental health counseling, health coaching, caregiving support, and volunteer and charitable matching programs.